Ascott Waterplace Surabaya

Ulasan Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

Waterplace Residence, Tower D1, Jl. Pakuwon Indah No.KAV. 3-5, Babatan, Kec. Wiyung, Lontar, Sambikerep, Surabaya, East Java, 60126, IndonesiaLihat Detail Hotel
Ascott Waterplace Surabaya
Ascott Waterplace SurabayaAscott Waterplace SurabayaAscott Waterplace Surabaya
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.7/5
Amazing
65 ulasan
Ulasan terverifikasi
Location4.8
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(65)
Positive reviews(65)
Reviews with photos/video(17)
Friendly staff(15)
Awesome stay(13)
Awesome rooms(8)
Near shopping area(7)
Convenient for shopping(7)
Guest User
One Bedroom Deluxe Apartment
Menginap di Nov 2024
Solo travelers
1 ulasan
4.7/5
Amazing
Diposting pada 31 Des 2024
Service was awesome , the staff are all warm and respectful. Location is also very good
Tanggapan dari Properti: Dear Valued Customer,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
Guest User
One Bedroom Deluxe Apartment
Menginap di Mar 2024
Family
14 ulasan
3.7/5
Diposting pada 28 Apr 2024
room is.well decorated, kitchen is nice to.have, cutlery and other kitchenware is enough.to cook a nice meal. the mall is just across the street, the mall is ok with many restaurant and two supermarket. the service is complex and redundant with many paperwork. if you drive a car it will be even.more ridiculous.
Tanggapan dari Properti: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations for improvement in regard to too many paperwork which we sincerely apologize for.Kindly be rest assured that we will continue to put in every effort to ensure that our guest's staying experience would be an extraordinary one. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely,Monica SihombingAsst Guest Service Manager
Guest User
One Bedroom Executive Apartment
Menginap di Mar 2024
Family
4 ulasan
4.7/5
Amazing
Diposting pada 15 Apr 2024
We had a good stay with family. Great location close to the malls you can find everything you need. However my kids was upset the main beach pool was under maintenance we couldn’t use, but the big pool can. The apartment is nice and cozy.
Tanggapan dari Properti: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your feedback with regards to under maintenance beach pool related to safety reason which we sincerely apologize for.Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you and family better. Yours sincerely,Monica SihombingAsst. Guest Service Manager
Naicha
One Bedroom Deluxe Apartment
Menginap di Feb 2024
Business travelers
8 ulasan
5.0/5
Outstanding
Diposting pada 3 Apr 2024
Service was so good. i was stay there during earthquake , the staff very helpful to move the room lower floor. location is very good. nearby the PTC or Pakuwon Mall , walking distance 2 mins.
Tanggapan dari Properti: Dear Naicha,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!And we also would like to thank you for your understanding our situation when the nature disaster happened during your stay in our property.We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Grcnat
One Bedroom Deluxe Apartment
Menginap di Jan 2024
Family
6 ulasan
4.7/5
Amazing
Diposting pada 6 Feb 2024
Perfect place to stay especially if you are with big group! Located in a strategic spot of west Surabaya.
Tanggapan dari Properti: Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
Augustinus Ivan Christian
Three Bedroom Executive Apartment
Menginap di Des 2023
Family
11 ulasan
3.7/5
Diposting pada 24 Apr 2024
the management nto friendly at all they talk badly dont give any solution
Tanggapan dari Properti: Dear Mr. Augustinus Ivan Christian,Warmest greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience.Related to your feedback to our property, may we ask your kind assistance to provide us more detailed data regarding the incident you experienced or to contact you directly for us to investigate further. We are looking forward to hear from you.Best regards,MonicaAsst. Guest Service Manager
18169363
One Bedroom Deluxe Apartment
Menginap di Jan 2023
Travel with friends
48 ulasan
4.2/5
Very Good
Diposting pada 3 Mar 2023
The room is perfect, included refrigerator and one small living room, but breakfast was too simple compare with others.
Tanggapan dari Properti: Dear Sir/Madam,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
Guest User
One Bedroom Executive Apartment
Menginap di Mar 2023
Family
2 ulasan
4.0/5
Very Good
Diposting pada 18 Mei 2023
good place, good service 👏
Tanggapan dari Properti: Dear Guest User,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst. Guest Service Manager
Guest User
One Bedroom Executive Apartment
Menginap di Jan 2024
Business travelers
2 ulasan
5.0/5
Outstanding
Diposting pada 26 Apr 2024
Nice place and nesr to many places
Tanggapan dari Properti: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Soon Yee
One Bedroom Deluxe Apartment
Menginap di Jun 2023
Couples
4 ulasan
4.0/5
Very Good
Diposting pada 22 Jul 2023
Everything was fine, if room service is provided will be better
Tanggapan dari Properti: Dear Guest User. Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager
DMBDMB
One Bedroom Executive Apartment
Menginap di Feb 2023
Business travelers
25 ulasan
5.0/5
Outstanding
Diposting pada 3 Mar 2023
Great location, all my meetings were in the area. Service was great arrived way early at 9am so dropped bags off and went to meetings came back at 2pm and my bags were already in the room and room was kept cool. Breakfast quite standard but worth the 130k especially since they open the restaurant at 5am and I had to leave for the airport at 6am. All in all will stay here again
Tanggapan dari Properti: Dear David Michael,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Best Regards
Floraview
One Bedroom Deluxe Apartment
Menginap di Des 2022
Couples
3 ulasan
5.0/5
Outstanding
Diposting pada 24 Jan 2023
My second time staying in this premise. Staff is on task and are prompt in helping us solve transport issue to my next destination
Tanggapan dari Properti: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Diego
One Bedroom Deluxe Apartment
Menginap di Des 2022
Other
27 ulasan
5.0/5
Outstanding
Diposting pada 8 Feb 2023
Very good location, welcoming staff and great service. I felt like home and very good breakfast.
Tanggapan dari Properti: Dear Diego T.Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Thank you
Guest User
One Bedroom Executive Apartment
Menginap di Apr 2022
Family
1 ulasan
3.7/5
Diposting pada 19 Mei 2022
Less clean than my last stay. Need to improve the cleanliness. I found a urine stain on toilet seat, right after i enter the bathroom. My partner sneeze a lot because of the dust
Tanggapan dari Properti: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Paulus Siswanto
One Bedroom Executive Apartment
Menginap di Agt 2023
Couples
8 ulasan
5.0/5
Outstanding
Diposting pada 10 Nov 2023
Very nice and clean hotel.
Tanggapan dari Properti: Dear Mr. Paulus Siswanto,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica Sihombing Asst Guest Service Manager