Aparthotel SunClub Salou

Absolutely brilliant . There is as a wee mix up with the room which was quickly sorted by front of house . Room was lovely and clean and beds super comfortable. Rooms cleaned every day except a Sunday with fresh towels every day . The view from the balcony looked over to the see . Great pools but the main one was freezing but didn’t stop people going in. Bar staff were extremely friendly and loads of choices of drinks and food . Food was good as well. The bar staff put the football on for my son which he enjoyed . The entertainment was good as well and the kids enjoyed that and the adults the bingo with good money prizes. Hotel had a bus stop 2 minutes away. Few places open round about but was beginning of session . Will be back

Avoid Sunclub Apartments – You’ll Need Another Holiday to Recover! We recently stayed at Sunclub Apartments in Cap Salou as a group of 15 family members. I had booked a 2-bedroom apartment, confirmed via email by the hotel manager, Paula. But when we arrived, the receptionist Alice gave us keys to a 1-bedroom apartment. When I told her it was wrong, her attitude was basically “What do you want me to do about it?” After hours of back and forth, we were told nothing could be done until the manager came in the next day. Apparently, no one else has the authority—or the will—to sort anything out. When Paula arrived, she offered a sea view as compensation. I explained I wanted the room I booked, not a view. Shockingly, she then tried to sell me another 1-bed apartment for £850—even though the mistake was entirely theirs! And it wasn’t just us. My sister and her family (a group of 5) also had a confirmed 2-bedroom booking. Alice casually told her she’d just given their room to someone else. You honestly couldn’t make it up. It eventually got sorted after a few hours, but again, they acted like they were doing her a favour. Daytime bar staff were hopeless—asking for something from the menu felt like a game of University Challenge. We had to start using item numbers to get served. However, the bar staff at night were lovely—friendly, helpful, and totally different from the daytime team. Credit where it’s due, the cleaning staff were also spot on and worked really hard. The hotel shop is tiny and overpriced, and the staff claim there are no other shops nearby, which isn’t true—there’s a Michelangelo supermarket just down a steep hill. And to get into Salou, you’ll need taxis or buses, as it’s quite isolated. Bottom line: I’d avoid this hotel. The service is disorganised and unprofessional, and while a few staff were great, the overall experience left us more stressed than relaxed.

Hotel was great, staff really friendly and food was great so couldn't fault that side of it, however this is probably the noisiest hotel I've ever stayed at. Parents sitting getting drunk at the bar and allowing their kids to run riot, running in and out of rooms banging doors etc, still running around at 3am in the morning chapping doors and being a nuisance. The Irish gypsies next door to us constantly fought and screaming on the balcony at 4am in the morning. This let the hotel down as it seemed to be allowed without any challenge or action from the hotel. Don't expect to get a sleep before 2am earliest each night. It's far too noisy for that between the kids running around slamming doors and the level of music blasting from the hotel next door. The weather and food and staff in general were great but the hotels inaction was a total let down.