We had a pleasant stay at Estancia overall. However, upon check-in, we encountered a concern with the extra mattresses provided. We immediately informed the front office team, and although the issue was addressed and changes were made, we still faced a few minor inconveniences. At the time of check-out, we shared our concerns with Ms. Hema, who then escalated the matter to the Manager. We truly appreciated the way the Manager handled the situation—his explanation and the professional, understanding manner in which he spoke made us feel heard and valued. That conversation left us feeling very satisfied, and we’re grateful for the attention given to our feedback. The property itself is excellent—well-maintained and welcoming. The food was also very good, though with a few small improvements, it could be top-notch. Overall, we had a positive experience and look forward to returning soon!
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