NormanHurst Hotel

First of all, the good bits. The receptionist was very friendly and helpful, giving me an upgrade on my room, helping to carry my luggage and showing me to the room, all without being asked. The room was a little tired in places, but otherwise big, nice and clean, good bathroom and well equipped (including microwave, fridge, iron and trouser press). The bed was comfortable and I had a reasonable night sleep. Now for the not so good. The outside is very shabby (the photos on-line are from better days), some of the corridors are also shabby and dirty. Some of the staff were busy tidying the garden (great), however cutting tree stumps with a chainsaw beyond 7:30pm isn’t particularly relaxing for the guests. Perhaps it would have been better to work on some quieter activities, like picking up litter in the carpark and weeding the very untidy flowerbeds under the annex windows and save the chainsaw work for the next day before check in time. The lads on a very noisy motorbike, visiting a guest a number of times during the evening and then leaving at 1 AM while revving the bike vigorously in the carpark and laughing loudly, then thundering up and down Brooklands Road while repeatedly sounding the horn isn’t great for the other guest’s sleep (or the neighbours). Improved and proactive security would also therefore be a good idea. A kettle in the bedroom would also have been good as heating mugs of water in the microwave could be dangerous.

Don't get fooled by some negative reviews. This is a very good place to stay. Slept very well and woke up refreshed. The room and bathroom was clean and there was a fridge and microwave. Would definitely go back when next I'm in the area

Stayed here a few times now, quiet hotel but near to all local shops and transport links to Manchester city centre and the airport. Rooms are warm, with a fan in the cupboard if needed, plenty of tea and coffee provided, mini fridge and microwave too 👍 my shower wasn't the best on this stay but not the end of the world tbh.

The bed was comfortable, and the room had a fridge and microwave which is a bonus

DONT BOOK THIS HOTEL. The worst hotel I’ve ever seen . The place is falling to bits and it smells really bad . I wouldn’t let a pet stay there. Rude customer service and refused to give refund even though we didn’t even stay at the hotel. We had to book another hotel it was that bad . False advertisement, you’ll not be in the hotel on the photos, you’ll be put in a motel run down building in the back car park . Horrendous. Rang the environmental health on this hotel it’s that bad, also under investigation for false advertisement. DONT BOOK HERE . The wallpaper is held on by sellotape , the place stinks, carpets ripped , bed stained with god knows what , hair everywhere , you can’t even see out of the windows because of the muck on them .

Big room, comfortable bed, excellent breakfast and friendly staff.