Ensana Aquahouse

Super as usual

一級棒，環境和衞生都很好。室內4個池，室外2個熱池。礦泉泳池漂亮舒服，室外硫磺池冬天好暖和，吃了酒店日料餐廳，味道很好。房間MINI BAR首次使用居然完全免費，着實意外。唯一就是温泉去不提供浴巾，需要拿房間的浴巾，當然前台很幫忙還是給了，非常感謝。離海邊燈塔很近。對了，預約可以免費使用附近的AQUAHOUSE 3小時，我們沒時間，沒去。

Exelente

I stayed at Ensana Aqua House for four days and had high expectations, especially because of its modern, minimalist design – something that really appeals to me. When I arrived, I was genuinely impressed: the hotel looks beautiful, the rooms are spacious, clean, and very stylish. We even got an upgrade over the room type we had reserved. Unfortunately, several aspects of the experience were disappointing. There aren’t enough sunbeds at the pool or on the beach, and many guests reserve them early in the morning by placing towels, only to leave for hours. This means that by 10 AM, it’s nearly impossible to find a place to sit, and some guests ended up sitting on the grass. The staff doesn’t intervene in any way – I understand they may not want to disturb guests, but the result is unfair and frustrating for others who simply want to enjoy the facilities and cannot. Dinner was also not particularly good, and the main restaurant was extremely crowded during breakfast, which made meals feel rushed and chaotic rather than relaxing. The most serious issue, however, was that I discovered bed bugs in my bed right before checking out. Even more concerning, another couple we were travelling with also found bed bugs in their room. When we caught one to show the staff, the housekeeper simply said “OK” without any reaction. I told three hotel employees about the issue – two responded with indifference, and only one made an effort to empathize. It felt like the situation wasn’t treated seriously at all. It’s such a shame, because the hotel has so much potential thanks to its beautiful design and great location. But with hygiene issues of this level and a lack of professional response from staff, I sadly cannot recommend staying here.

We spent a couple of days at the Aqua House, enjoying the swimming pools, hammam (wet sauna), salt and herbal sauna, and the outdoor panoramic sauna with a beautiful view of the beach. As guests of the nearby Primorski Hotel, we enjoyed free entry to the Aqua House and discounts on several facilities. The Thai massage with Vera got me back on my feet. She even gave me a few tips on what kind of exercises to do after noticing something in my left foot muscle. Thanks again, Vera! The food in the cafeteria was tasty and affordable, and a good option for groups and families with children. You can easily spend 5-6 hours a day at Aqua House, just relaxing and having fun. It was not crowded, noisy or the crazy place aqua houses can sometimes be. Perfect if you want to recharge your batteries!

This is one of the most beautiful hotels we've ever stayed at. The room was spacious and modern, the spa was fantastic, and the exterior pools and gardens were equally impressive. Everything was spotless, and we appreciated the attention to cleanliness. We also found the price reasonable, though it was off-season. However, there were several disappointments that took away from the overall experience. Starting with the restaurant: it was crowded, with long queues and very basic food options. At times, the food was even undercooked, which raised health concerns. This made dining stressful rather than enjoyable. Additionally, we noticed some guests were inconsiderate and even smoked in their rooms, causing the hallways to smell unpleasant. At one point, smoke even reached our bathroom from another room, and though we complained to the reception, the only response was to spray an air freshener. This lack of enforcement around the "no smoking" policy was frustrating, especially for a wellness-oriented hotel. The hotel staff also permitted guests to reserve beach chairs with towels, making it difficult to find seating. This seemed unregulated and added to the sense of disorganization. For children, evening entertainment options were practically non-existent. There is a small playroom, but with limited games, it felt overcrowded and insufficient for the number of children. Furthermore, the cost for charging electric vehicles was the highest we've encountered, making it feel unreasonable. The thermal house nearby was a decent experience, though I recommend bringing your own towels and bathrobes from the hotel. Despite asking prior at the reception, we were told they would be provided there but we found out when getting there that we had to pay extra. Finally, the WiFi was poor, and although there was a Smart TV in the room, it wasn’t connected to the internet, limiting its use. Overall, we don’t plan to return. If management continues to tolerate inconsiderate behavior and doesn’t improve service quality, it risks alienating guests who value a more respectful and pleasant environment.