Premier Inn St. Albans/Bricket Wood

Claire in reception is great - nothing is too much trouble. When we arrived the housekeeper was just going off "for a fag break" and had "a stinking cold". Lovely. The rooms were fine, bed comfy. Cleanliness fine. Breakfast. Well! No one to greet us when we arrived, no clue where to go. Found the 'continental breakfast' area but no hot food. We weren't aware that it's a table service. Two staff on: one cook, one server who eventually emerged. Very pleasant though I have to say. Food was extremely average. Veggie sausages looked like they'd been driven over; poached eggs were slimy; I had to cover everything in black pepper to gain any taste. Oh dear. When we stay again we'll be getting sandwiches for the room.

Hotel clean & friendly. Ideally located for our trip. Pub for food isn't great, breakfast wasn't best quality. Along with some items missing. Only catered for guests & not public. I'd not book food next time I stay. Looks like pub is closing down.

The hotel and our room was clean and comfortable. The reception staff were very friendly and helpful. There was plenty of available parking. The breakfast was not readily available as you would normally expect at a Premier Inn and hot food had to be ordered. This took ages for someone to actually take our order and then it took even longer for just some scrambled eggs & bacon, which turned out a bit disappointing. We opted for breakfast somewhere else for the 2nd morning. That evening the restaurant couldn’t cater for our group even though we had made a booking. The few of us that remained to have dinner had to wait nearly 40mins for someone to take our order and then it took over an hour for the simplest burger that was so basic, overcooked and dry and no flavour. Really disappointing for £17!! Definitely not worth the wait or money….McDonald’s would’ve been far better!

The hotel itself was clean and comfy. The beds were cosy and the shower was fine. On the whole we were ver satisfied. The approach drive was full of potholes and there was rubbish strewn around the car park. These odds could soon be sorted to up my rating.

Service and food in Beefeater was dreadful - food undercooked, Greek salad a joke, staff dis-interested. No TV reception or WiFi - apparently a hotel wide issue Rooms and corridors smelt damp. I have stayed 100's of nights in Premier Inns across the UK - normally the service, facilities, food are all excellent. On this occasion that most certainly was not the case - very disappointed.

This hotel is quite well situated. You actually feel like you are in the country yet the M25 is right next door! We slept well. Couldn’t hear the motorway. Windows were closed though. The access road to the hotel leaves a lot to be desired. If you have a tractor that would be the best vehicle to negotiate this piece of road. Parking is very good though. The staff were very helpful and friendly and the hotel was clean and tidy. The only downside was the pub/restaurant. Staff, food and drink all nice enough. It’s just closed so often and they don’t seem to liase with the hotel as to when they are and are not opening! Apart from that we enjoyed our stay.