Smart Hotel Neo Moskovskij Hotel

Smart Hotel Neo Moskovskij Hotel Reviews

Smart Hotel Neo Moskovskij Hotel

prospekt Nevskyi, 85A, Saint Petersburg, Leningrad Oblast, 191086, RussiaView Hotel Details
Smart Hotel Neo Moskovskij Hotel
Smart Hotel Neo Moskovskij HotelSmart Hotel Neo Moskovskij HotelSmart Hotel Neo Moskovskij Hotel
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Guest Reviews of Smart Hotel Neo Moskovskij Hotel

7.9/10
Good
20 review
Verified reviews
Location7.9
Amenities7.9
Service7.8
Cleanliness8.0
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All reviews(20)
Positive reviews(14)
Reviews with photos/video(1)
Negative reviews(6)
Guest User
Standard Double Room
Stayed in Aug 2024
Solo travelers
5 review
10.0/10
Outstanding
Posted on Sep 24, 2024
It's very quiet. I thought the train station would be noisy, but it's actually very quiet at night. The supermarket is very close and Nevsky Prospekt is also very close. It may be difficult to find the entrance for the first time.
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Liawoa
Standard Twin Room
Stayed in Aug 2024
Travel with friends
4 review
9.2/10
Great
Posted on Oct 8, 2024
Great location, right inside the train station! There is also a large shopping mall next to it where you can eat, drink and have fun, and there is also a great century-old store du nord opposite!
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Guest User
Standard Twin Room
Stayed in May 2024
Business travelers
75 review
9.7/10
Amazing
Posted on Jul 15, 2024
I always stay here when traveling for business.
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Guest User
Standard Double Room
Stayed in Jun 2024
Travel with friends
7 review
10.0/10
Outstanding
Posted on Jul 26, 2024
A good place to rest
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Guest User
Classic Double Room
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 10, 2025
Хороший номер. Чистый номер. Для двоих, места достаточно.Все рядом. Очень удобно. Вежливый,отзывчивый персонал.
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Guest User
Classic Double Room
Stayed in Jan 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on Feb 17, 2025
Отель хороший. Цена доступная, расположение удобное. Но учитывайте, что он находятся прямо на территории вокзала (то есть чтобы попасть в номер, нужно пройти вокзал и металлоискатель). Но номер классный, все чисто и хорошо.
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Guest User
Standard Double Room
Stayed in Sep 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Jan 15, 2025
Отличный отель. Удобное расположение, очень чистый номер. Спасибо персоналу.
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Guest User
Classic Double Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 21, 2025
Отличное расположение
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Михаил С
Stayed in May 2023
Solo travelers
2.0/10
Posted on May 31, 2023
The administrator is inadequate, the police were called. The police apparently recently received citizenship, they refused to return the money. In short, it’s complete rubbish. I've never seen such a mess. The atmosphere of the Three Station Square in the mid-90s
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Guest User
Stayed in Jan 2023
Couples
8.0/10
Very Good
Posted on Feb 9, 2023
Overall, I liked the hotel: modern, clean renovation, delicious breakfast in the station business hall, convenient location, comfortable bed. all of the above advantages, unfortunately, were overshadowed by what seemed to be such nonsense as shampoo... for 1 person they gave 1 small bag of shampoo, which, moreover, is not enough even for hair just below the shoulders, it also does not lather and had to be mixed with pus for the shower. When asked for additional The price for shampoo was 25₽! This is not that much money, but for a room of 5000₽/night and the terrible quality of shampoo, in principle, you can allocate at least 2 bags. The impression of the stay, alas, is made up of such little things, which were greatly spoiled. Therefore, future guests, take your own shampoo with you.
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Response from Property: Degystator3000, thank you for your feedback, they help us become better! We are very sorry that you had such a problem; we conducted additional training with the reception staff on how to work with guests. We will be glad if you come to us again to make sure that we value our guests and try to quickly eliminate shortcomings. We are always at your service! Sincerely, Anna Telenkova, Guest Relations Manager at Smart Hotel NEO Moscow.
Guest User
Stayed in Nov 2022
Other
2.0/10
Posted on Dec 27, 2022
Rooms 5+, forgotten items are not returned, they are thrown away, they are rude, the staff is -2, otherwise I am happy with the rooms, but the admin staff and the girl who cleans the rooms are very dissatisfied with them, I was there from December 26-27!!!!
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Response from Property: Sherpa16742975333, thanks for the feedback! We sorted out the situation, had a conversation with the employees about how to deal with forgotten items, we apologize for the inconvenience caused. We hope to see you again. Sincerely, Smart Hotel chain.
Guest User
Stayed in Sep 2022
Family
2.0/10
Posted on Oct 5, 2022
I arrived early and couldn't check in. When I came back, they moved me to a smaller room, it was already late and we had already paid. I had paid for a large room for 3 and they changed it for a very small one for 2 and they piled everything up. Foreign cards do not work due to the war and they wanted me to pay for the website to take the reservation. For wifi, I had to put a Russian phone, so that I could receive a code. They do not accompany the taxi. The taxi driver was the best and honest!!!
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Guest User
Stayed in Jul 2022
Other
4.0/10
Posted on Aug 8, 2022
Not the first time in this hotel. And everything seems to be wonderful: the location, the fresh renovation, and even tea in the room. But not the front desk staff!!!!!! Each time it gets worse and worse (((at the same time the price for the room gets higher and higher)))) This time two administrators, young guys, were waiting for me at the counter, but there was no uniform, not even the simplest white top black bottom , I got the impression that the guys were passing by and came in to work. Neither the lady nor the young man had any badges. But the extravagant hairstyle of the administrator in 3 stars was memorable)). This is the 4th or 5th time I have stayed at the hotel, but my passport data is not in the system, dear management, how is this possible? Special thanks to the maids!!! These ladies work conscientiously!!! Therefore, a star for them and the location with renovation. And yes, for 9100 for a luxury room, please buy a little more expensive slippers.
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Response from Property: LinkovaAM, thank you for your feedback! We will definitely conduct additional training with reception staff on the subject of working with staff and appearance. We will be glad to see you again so that you can be convinced that we value our guests and promptly eliminate shortcomings. Sincerely, Anna Telenkova, Guest Relations Manager at Smart Hotel NEO Moscow.
Guest User
Stayed in Jun 2022
Solo travelers
10.0/10
Outstanding
Posted on Jul 27, 2022
The hotel turned out to be higher than my expectations: the room was not just quiet, but completely silent, perhaps I was lucky and during the five nights spent, nothing ever prevented me from resting in the evening, sleeping at night and enjoying the morning! Very modern, clean and equipped room (safe, refrigerator, kettle, tea and teaware, iron and board, hairdryer in the shower, blackout curtains on the window, very comfortable bed, perfectly clean linen and towels, air conditioning. Wi-fi. Silent soft covering on the floor everywhere. The staff tries hard and quickly resolves any problems that arise! The only point that causes some discomfort is going through the security check area at the station every time. Takes a few minutes.
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Response from Property: _S4199ON, thank you for your feedback. We are always at your service! Sincerely, Anna Telenkova, Guest Relations Manager at Smart Hotel NEO Moscow.
Guest User
Stayed in Jun 2022
Solo travelers
2.0/10
Posted on Jul 17, 2022
The sponsors of the fact that I am now awake at 06:16 are the wonderful people in the photo, NOT the hotel guests who had fun under my door for 35 minutes and the “wonderful” soundproofing, in which they did not invest a single ruble :) Administrator Tatyana, in turn , I didn’t see a problem with this :))))))))))) cool, super, thank you. I won’t come to this Hotel again 😍😍😍😍😍 Very sad, because the room is cool. But the attitude is the bottom :) oh yes. To all this: - in the storage department they returned my backpack, from which somehow things fell out while I was away) the admin doesn’t know how it happened, he said that other guests touched it. Apparently they opened it :) - the TV is VERY loud at minimum volume, which is why you can’t use it if you don’t want to disturb your neighbors. - the air conditioner periodically just starts making noise when it's turned off. It makes noise for about 7 minutes and turns off. Just for no reason) - cleaners walk along the corridor and yell from one end of the corridor to the other to each other when people are sleeping) Thank you, NEO, this is what you need to strive for if you want to fail miserably)
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Response from Property: Risovannaya, thank you for your feedback, they help us become better! We are very sorry that you were dissatisfied with your stay at our hotel. We are aware of the problem with sound insulation, but, unfortunately, its solution is currently problematic. The problem with air conditioners will be resolved by the end of this week. We also conducted additional training with reception staff and housekeeping staff on working with guests. We will be glad if you come to us again to make sure that we value our guests and try to quickly eliminate shortcomings. We are always at your service! Sincerely, Anna Telenkova, Guest Relations Manager at Smart Hotel NEO Moscow.