Kulm Hotel St. Moritz

The Kulm hotel sits on its perch looking down over the picturesque town and lake of St Moritz. A seat on the balcony at breakfast is all you need to truly believe you have woken in heaven, with soft fluffy balls of clouds skirting between the mountains, which are perfectly reflected in the still lake. And Jenny the GM is our Archangel, gliding around this magnificent hotel, clipboard in hand, providing love and support to guests and staff alike. Jenny found me wandering in slight confusion on level one. Sporting my gym attire she rightly assumed I was in search of the fitness area. This fortuitous moment gifted me a personalised tour of the most spacious and perfectly executed wellness space I have been blessed enough to see. Up a flight of stairs to the spa sanctuary and the fitness centre, which is cleverly divided into 3 spaces to assist with privacy and flow. The genius of having all the cardio equipment facing the floor to ceiling windows, a yoga and Pilates space closed off for added solitude and free weights (and lots of them) also isolated, where grunts (and any other emissions) can be released without the need for feeling self conscious. The pool at The Kulm is indoors, it is 20 metres long and I hazard a guess about 12 metres wide. Both times I swam I had this huge area to myself. The Jacuzzi is outdoors through a swim out doorway, another guess, about 15 metres long with multiple jets targeting multiple sites. There are two relaxation zones, blissfully quiet, and a separate space with multiple sauna and steam options, as well as infrared back therapy. Ensure you allow enough time to indulge. My room was just above entry level price wise. It was so recently refurbished it still smelt comfortingly of fresh wood. The design was incredibly clever - it was a small space but held a large double bed (with all the recharging tricks at the bedside), a comfortable arm chair and side table, a desk and chair, as well as the minibar (included!), tea and coffee facilities. A huge window let in sunlight and fresh air. Inside the doorway was the walk in robe with ample storage space and the bathroom layout afforded an extra big shower room with bench seat. This cosy nest felt safe and far more intimate than the usual hotel room layout. Breakfast included a buffet with everything, fresh coffee, and a la carte for the specials. On weekends smoked fish is freshly prepared by the chef. This is truly gastronomy in a grand setting. Once again - ensure you allow enough time to indulge. Throughout Switzerland customer service is at the highest level. At the Kulm it has gone toward the stratosphere. Teadora ran down the street after me to ensure I had enough water for my hike, and to double check that I had my sunscreen, Davos walked me onto the train platform to the very spot my carriage doors would be when the train arrived, and when I found the pillow menu at 10pm at night and phoned housekeeping to try an anti snoring remedy pillow it arrived almost b

Wow!!!! The Kulm hotel is magical. From the second we entered the hotel we were showered with their attentive staff. The hotel is beautifully decorated and extremely comfortable. The staff is friendly, and genuinely cares about your experience while staying at the hotel. Our room was gorgeous. The bed was so comfortable we are ordering one for our home in Southern California. The sheets are so soft too. This hotel is definitely worth visiting. We can’t wait to go back!

Fantastic Hotel with an amazing Spam, very good service and great selection of restaurants. All the staff were very friendly and very attentive with us. The renovated rooms were spotless with fantastic views to the lake. I highly recommend this Hotel in St. Moritz!

Very disappointing service. No complaint possible with management. Preseason not ready but expensive extra cost for Lakeview even few bookings. Director did not respond for request for meeting one hour waiting for dinner ice even only two tables occupied

First-class hotel: restaurants, room, service - everything is at the highest level! Definitely worth the money. I plan to come back here next year. The exception is the service in the SPA area, which I did not like at all. Here are some points: 1. While we were in the sauna, the cleaning lady took our bathrobes (with things in our pockets!) from the sunbeds and threw them into the basket with used towels. Definitely, this should not happen. 2. Aufguss was terrible. I often had this procedure in Austria and Italy, and this is absolutely not comparable to what happens in this hotel. The master senselessly waves the towel, which makes only him hot. 3. When we came to the SPA area 1.5 hours before closing, the green tea was already gone, you could only drink water. The situation did not change within an hour, then I told the SPA worker about it, and she said that she would tell her colleague. In the end, no one brought the tea until closing. I hope this information will help improve the service in the SPA area, because now it is completely inconsistent with the level of the hotel.

Beautiful hotel. Outstanding views. The service from EVERY SINGLE member of staff was impeccable. (They seriously could not do enough for you). The spa is exceptional. We have lived and stayed at the best 5 star hotels all over the world, and this takes the top spot. I would give it a million stars if I could. Just wonderful in every way