Hotel Pashmina le Refuge

The hotel location is perfect - 2 steps and you are on the piste. Accommodation standard, décor, cleanliness all first class. The staff went out of their way to make us feel welcome and were always friendly and helpful. Spa facilities were great at the end of a skiing day. This is our 3rd visit - we will be back!

Will write in bullet points to try and be constructive I went with 18 year old daughter both competent skiers Location great Facilities spa, pool, gym excellent Reception staff and drivers fantastic Dining staff fantastic Room and facilities excellent Ski room and lockers excellent Food was good quality but all in all disappointing. Limited choice in evenings and breakfast buffet fairly limited. I stayed at club med and the food choices , variety and quality are far better. The one thing that was really disappointing is that having paid over £6000 for the 2 of us everything is extra and quite money grabbing. Prices quite ridiculous so we didn’t use the bar and went out most evenings. It boasts Michelin star but again that restaurant is extra as are all experiences on offer. They even charge a commission to book ski passes. I can’t complain about the quality but value for money club med is far superior and a more relaxed experience. Entertainment poor . I feel bad critiquing as staff could not have done more for us but having stayed in 30 plus ski hotels not sure this was for us.

When you read a hotel review you want to make sure that the person writing has experience with the resort and can provide an honest review of the property vs the rest. So many reviews are from people who do not have experience in the area. This is our 12th year in Val Thorens and we have stayed at every 5 star hotel (except 1). Our stay Jan 26- Feb 3 was EXCEPTIONAL! The room was very spacious, lots of room to put on ski equipment in the AM. sparkling and still water delivered every day to parch the dry altitude, plenty of products (creams etc. in the room), nightly turndown and exceptional cleaning crew (folded out clothes on the bed) Thanks Patricia! The ski room and slope access are the best we have had. Yes, it is a little steep coming down at the end of the day, but otherwise the lockers and slope access are the best! Thank you Luke! The Spa is amazing. Best massage I have ever had! Hats off to Eva. The only hotel in VT with 3 jacuzzi/hot tubs including one on the slope, with bar service! (Matia, Clara and Arnaud make great drinks) Breakfast buffet is amazing, so much to choose from 4 types of eggs, pancakes, sausages, 6 kinds of yogurt! best Chocolate Croissant I ever had. Amazing breakfast service with Jean Michel (Mimi), out coffee service was delivered to us without asking. Dinner was equally incredible, Buffet on Friday includes Gillardeau oysters, beef tartare and so much more. Pastries by Stephan are absolutely the best, get the Paris Brest, he won a Michelin award for his pastry. Paul is the most amazing server at dinner please ask for him to get the best dinner experience. Pauline at concierge can make the magic happen, both before you arrive and while you are there. Don't miss the excursion to Chalet de la Marine and 2 Lacs! Best dinner on the mountain. I cannot forget the front desk Manon, Dana and Lucas who coordinated our luggage and reservations throughout the trip. As you can tell Pashmina is a special place. A Hotel is a building but this exceptional staff across the board make this an EXPERIENCE we will not forget. Special thanks for Cedric GM who assembles all these special people into one location to create an unforgettable vacation.

Avoid if you want good service. Very disappointing as good position on slope if you want to ski in and out but appalling service - or rather lack of it. Reception, cleaner, safety post-Covid and sound proofing is non-existent. Will never book again. Long walk to restaurants and vegans can't eat here and they don't provide vegan food for breakfast. We are vegan to try to help climate change and for our health.

Our stay at Hotel Pashmina this Easter was fabulous - from the bedrooms, restaurants, bar, spa, ski shop and concierge. Everything (except the weather on a few days) was great! We cannot fault a thing. We will be back! Thank you for having us. From the Hawkins family.

The hotel is excellent. Staff are fantastic- professional and very friendly, always willing to help. The amenities are superb especially the outdoor tub overlooking the piste - many an afternoon spent relaxing with a glass of Prosecco watching the fun in the piste. We last visited the hotel 6 years ago and have tried many of the others and whilst they were great, none came up to the standard of the Pashmina. The food (especially the pastries ) was amazing. A great hotel and a fantastic holiday. I am fortunate to stay in many hotels across the world and the Pashmina (in my view) remains one of the very best - it is helped by its situation. ! 😊