Hôtel Mercure Saint-Malo Front de Mer

El hotel tiene una ubicación excelente, enfrente de la playa. El cuarto y baño tienen un excelente tamaño, definitivamente volveremos

Unfortunately, this was only an overnight stop again, en route to our early ferry departure but, as always, Mercure Front de Mer provided an excellent standard. We had the surprise of an upgrade to a room with a full sea view which was very much appreciated - thank you Front de Mer! All staff we spoke with were very helpful. They always represent the hotel very well indeed. We'll be back again!

The location is great, right over the road from the beachfront, we had a partial sea view which was fine. The room was clean, a few maintenance issues which we notified reception about which weren't attended to during our stay so we left a note when we departed, no big issues though. Of interest was the bathroom which had a fabulous walk in shower, good water pressure and temperature, but the hand basin we had was simply enormous and stuck out from the vanity so you were far away from the mirror to shave and put on make up, it was very strange. The decor of the room was the old mission brown, not sure if it was old or refurbished but not the freshest of colours! Breakfast was excellent, as were the breakfast staff. However, staff at reception weren't the best, we were kept waiting for long periods while staff sat at the computer near the bar and only after 15 mins did they attend to us. A guest had left a bag on the reception couch which wasn't investigated until we told staff about it. We felt sorry for the only staff member we could see on the Friday night of our stay, she had to staff the reception area and attend to about 15 guests in the bar all by herself. The bathroom downstairs hadn't been cleaned by 0800 on the Saturday morning after the Friday evening guests. The hotel has so much more potential, staff need to be invested in, they are worth it!