The Westin St. Louis

The room was amazingly decorated, clean, and stocked, and the front desk lady was very kind and helpful. I was a bit spooked walking around after driving all day from my car to the hotel with my belongings as a single female traveler since there was a huge party going on at the bar caddy-corner of the hotel, but I did realize that it was Friday night at 10 p.m. on Fourth of July, so that made sense. To help manage this, I appreciated the fact that there was security around the parking lot and that bar, and that there is a straight-forward pathway from the lot to the hotel front entrance. Again, the front desk lady helped me locate the lot, the gym, and even walked me to the gym, and I wish I knew her name to recognize her properly. Overall, it was a nice stay which held up to my expecations, and I only wish I could have stayed a bit longer than one night to explore the area more.

It was amazing and a great place to stay

This was my 2nd stay here. Love the location and staff. Rooms are very clean and spacious.

職員服務態度很差。我們check out後，從行用卡裡收了我們兩筆金額，沒有給到帳單明細不說，打電話去問，說要查了再回覆我們，過了三四天，沒人回覆。好不容易找到人，告訴我們其中一筆是餐廳的費用。我說我們根本沒去餐廳，竟然叫我們自己跟餐廳經理說。費用是Westin 收的，餐廳是Westin的，有問題叫我自己和他們的餐廳經理談，簡直閃避責任、不可理喻。 另外，飯店設備非常老舊。

不錯，不錯，不錯！

位置非常方便

We have stayed here before and had the same delayed check-in experience. The lobby is full of guests waiting for a room an hour or more past check in time of 4pm. People have plans, cranky kids, need to change etc and this is unacceptable. Many properties have adapted the “no daily room service unless requested” policy. Maybe this is part of the solution to prioritize the rooms for guests checking in at 4. Check in staff very apologetic but doesn’t change the issue. There are many many hotels without this issue and they need to figure it out! We will choose a different hotel to avoid the chaos.

You can’t beat the location right across the street from Busch Stadium. The room itself was very spacious and comfortable. We parked in the parking garage across the street ourselves and it was $30 overnight. The hotel was relatively quiet inside, but there was lots of outside car noise, so don’t stay here if you want peace and quiet. We were disappointed at check in. The entire reason for our visit was the Cardinals/Braves game. We tried checking in right at 4pm, but our room wasn’t ready until after 5:00. This caused us to miss possible interaction with the Braves players and autographs. My kids were super bummed. The hotel needs to do better with having rooms ready on time, even if they need to hire more staff. I feel like we should have been offered a partial refund, but none of the staff seemed to care about our experience. I’m very disappointed with the entire experience at the Westin. Not sure I’ll ever stay at another one again unless someone reaches out and makes it right.

Waited over an hour and half before my room was ready it was 5:20 before the room was ready and check in time was 4:00 and I wasn’t the only ones waiting several others were waiting as well very frustrating other than that it was wonderful