Very disappointing. My mother passed away in Ireland three days before we were due to arrive, but the Domaine du Hameau Baylesse refused to waive the 100% cancellation fees. We even offered to come at a different time in the future. The main thing for me was that the hosts for all our other accommodation bookings in the region not only returned our fees but offered sincere condolences. In my small business in England, I would never dream of charging people in similar circumstances, no matter what the small print said. Businesses and people have choices. So, we were disappointed; it looks like a classy and honourable establishment, but our experience was otherwise.
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