Alila Napa Valley

My husband and I stayed in the King Bed River/Vineyard Suite. We loved every minute of our stay. The bed was comfortable, the shower felt like a heavy rain storm, we had a wrap around deck with a large table and fireplace. It was raining during our visit which gave us an excuse to stay in our room and cuddle. The breakfast every morning was flavorful and healthy. The staff was friendly and helpful. The pool was heated, they have a nice Spa and an outdoor bar. The views of the vineyard were so beautiful, especially in the morning. The push button lights were a little challenging but everything else was divine.

We had an amazing stay for a quick birthday trip. Once I booked Jessica, the concierge immediately reached out and was amazing at helping coordinate airport transportation, dinner reservations and even found us a vineyard horseback experience. The ground were impeccable and the staff was all not only courteous but friendly. The room was modern and thoughtfully designed. The location was walking distance to St.Helena which was a welcome bit of exercise from all the eating and drinking. The resort team stayed in communication during our stay via text to make sure our needs were being met. We will definitely stay again.

Modern, spacious and comfy accomodations. The firepit on the deck was a highlight and kept us warm enough to enjoy a glass of wine outside while the temps were in the low 50s. Great spaces around the property to enjoy views and the afternoon sun after a day of winetasting. Location could not be better next to Beringer and walking distance from main street St Helena. The restaurant is a treat with inventive italian influenced cuisine. Don’t miss the amazing Margarita’s with lime salt foam at the outdoor bar.

Beautiful boutique type hotel a shot distance from downtown St Helena. Rooms are fresh and have all the amenities. All modern. My only complaint is the beds need to be a little plusher. My bed was the same hardness as the Hyatt Centric in Dublin Ireland. Restaurant was excellent. Even breakfast was better than your normal hotel breakfast. Spa though small has excellent services.

Beautiful property in a perfect location. Staff were friendly and professional. This is our quick getaway from our busy life at home and Alila Napa Valley had delivered it. My 3-day time off feels like a weeklong. It is a perfect getaway. Food, wine, good night sleep and beautiful property.

While the property itself is beautiful and the staff was mostly courteous, my recent experience fell far below the standards expected at this price point. All my wife wanted was to enjoy a morning coffee with a view of the vineyard from our balcony. Unfortunately, the Nespresso machine in our room produced a coffee that looked normal but tasted foul. Upon investigation, we discovered that the water in the tank was moldy and emitted a putrid smell. While we acknowledge we should have checked the machine, this is not something I would expect from a hotel of this caliber. When I attempted to refill the tank, we found the tap water to be brown and unpalatable (see photos). Since we already drank both bottles of water and the tap water wasn't fit for human consumption, my wife reluctantly ordered a $15 coffee to the room. After waiting 25 minutes without the coffee arriving, we decided to head downstairs, only to find the restaurant completely out of coffee at 8:30 AM. I typically refrain from lodging complaints, but this situation left me furious. When I approached the front desk to address the issues, including the brown tap water, the staff simply stated, "Oh, that's normal for California water." This response was both dismissive and unacceptable. I expected far better service from a hotel charging premium rates. I am disappointed that my concerns were not taken seriously and that my wife was subjected to such a poor experience while we were trying to celebrate a special occasion. It's been over two weeks since we checked out, and while posting my concerns on Tripadvisor wasn't my preferred option, the hotel never reached out to inquire about my stay. Given that, I believe it's only fair to share my experience publicly.