Hotel Elite

Absolutely unacceptable and dangerous experience, avoid at all costs. On the evening of April 26th, my father suffered a stroke while staying at Hotel Elite Garni. When he stopped responding to messages, I called the hotel from two hours away, desperate for someone to check on him. The woman who answered the phone refused to help, saying she "needed her sleep for energy the next day" and would only come “if the hotel was on fire”, even after I explained he’d been unwell for hours and we suspected food poisoning. We had no choice but to call an ambulance. Paramedics found him in and out of consciousness and rushed him to the hospital. He’s only 59 and, thankfully, had been messaging us just before his condition worsened. I dread to think what would have happened had he been older or alone. The next day, the same woman acknowledged what happened and said we would be refunded for the final night, as we had cleared out the room that evening. But when the key was returned, she changed her mind, claiming she was "too tired from all the commotion" and citing other guests’ complaints about the noise from the paramedics. Not once did she express empathy, concern, or remorse. Her reaction was shockingly cold and unprofessional. Beyond the dangerously negligent service, the hotel itself is in poor condition, including a shower that looked like it hadn’t been cleaned in months (photo attached). This is not just a case of bad hospitality, this was a failure of basic human decency. Do not stay here.

Personal muy agradable, pero… Recepción excelente, pero habitación daba a la calle con bares nocturnos de St Gallen. Toda la noche griterio y música. Imposible dormir.