Relais et Châteaux Thalasso & Spa Ile de la Lagune

Séjour agréable , personnels très professionnel et accueillant Cependant qques correction dans les chambres sont à vérifier... Plaque qui nous ai resté dans les doigts, plaque venu en débranchant le sèche cheveux dans la salle de bain, et prise informatique qui sort sous la TV. Les naissances sonores le lundi matin férié perceuse dans les chambres à 10 h

I booked a room at the Llle de la Laguna Thalasso & Spa to have a restful 2 days from some very active touring. This place did not disappoint. Gerade (??) at reception met me and took care of my check in and luggage and brought me to a grand suite which was an upgrade as they were not full. I had a balcony overlooking the pool. There was music at night which was quite enjoyable. That night I ate at the Italian restaurant (there is also a Michelin Restaurant) which is an outdoor/indoor restaurant. You can have dinner fully outside or partially one or the other. Same with breakfast. I enjoyed breakfast by the pool in the mornings. I had a wonderful massage with Magalie. It was 80 minutes and I was so relaxed. From there I went into the heated pool which I really enjoyed. It is at the top of the building (3rd floor) but covered, and since it was nice out all the sliders were open. So relaxing up there. Later that afternoon I found out that my return flight to USA was cancelled and improperly rebooked. Saskia at reception helped me so much to get the right person on the phone at the airline and I was able to get appropriate tix to go home. It took an hour of our time and I really appreciate her help. I had dinner at the Italian restaurant the second night and also enjoyed it. The staff at the restaurants are attentive and helpful. I didn't mention the views. There is a beautiful view of the sea from the hotel and from the outside areas. It is relaxing and enhances the peacefulness of this hotel.

Best service! Wow - the service is amazing. 10/10 we had some trouble with the ac without any argument we was upgraded without any charges. That is service. Amazing food and room. The spa is also amazing! Don’t hesitate to check it out! The guy with 2 dogs.

All was good ,although if I want to be picky Room are on the small side Staff was friendly and helpful but probably understaff we have been refused dinner on Sunday evening because they were fully booked. A 5 star hotel should be able to propose some meal to his guests at any time. The Spa is quite small as well but has a very nice view.

The staff are very professional , friendly and attentive . I love it. The Michelin ⭐️Restaurant needs to have some more hours open, we were there 2 days and couldn’t eat at them

Nothing close to a Relais & Chateaux 5-star hotel. Upon arrival, nobody received our bags. We arrived at 4:30 and no food to offer until dinner time. The hallway to the room stinks! In my room, I opened up a Coca-Cola and it was old with no gas. The rooms are nice with a good view plus you have a terrace. Friendly staff and good parking lot.