Holiday Inn Luton South - M1 Junction 9

Just like to thank IHG hotels and Bookings.com for taking my reservation 3 days ago and now cancelling it, telling me it’s closing on 14th March 2022. Presume this was only decided today…. Our stay was due on 15th March 22 ready for an early morning flight. I am now faced, at this late stage, paying at least double for a replacement hotel. ( all other seem to have inflated their prices on this news). Knowing a lot of people will be looking for alternative accommodation. Why IHG hotels could not move us to one of their other hotels in the area is beyond my mental capacity….! NEVER AGAIN IHG. Was a member of your loyalty program. Thank you and Goodbye.

My family stayed at this Premier Inn. I joined them for breakfast. I was very impressed by my experience. Parking was easy . The reception staff were smiley and welcoming. The dining room was light filled, spotlessly clean and tables were spaced with ample room to dine comfortably as a family of 5. The waitress Steph was delightful - welcoming and very attentive. The food was plentiful. The next time I fly from Luton I will definitely stay overnight. On leaving, the manager Isaac asked if we had enjoyed our experience and told us we would be very welcome to return. All in all my experience was very positive and I am genuinely happy to recommend it.

This hotel is an asylum hotel..large numbers of young men loitering around the complex..No mention of this when booking .We will seeking a refund from this hotel.Not what i expected having paid a fair amount for business.Avoid this place if you are not getting a discount .The name hotel is very misleading.Holding centre more like which is fine.Just do not charge hotel rates.!!!!!!

The main hotel is currently closed for general access but quite busy with young men playing football amongst the cars in the car park, not good if you have a nice car When I asked them to stop I was suddenly looking at 7/8 hostile faces ,so I moved to the main reception area Going into the gym I found an empty reception and waited 15 mins for a member of staff to finally appear from a cupboard eating his dinner I enquired about joining the gym and was given a tour and quoted a reasonable £45 per month The fitness room had old machines with broken handles taped up with electrical tape and there were used wipes and tissues on the floor The main gym was unbelievably hot and very smelly from the sewage plant opposite, and no ventilation I was told the Aircon was broken and not likely to be fixed soon The equipment was ok but limited, the pool was like a sauna and a bit cloudy The toilets and shower room were disgusting with urine and water all over the floor and the wc heavily soiled Club towels laying in the mess beneath the urinals I thanked him for the tour and said I would not be joining and he politely laughed and said he’d heard it all before Unbelievable

Well where to start, as others have stated when first walking in it looks lovely, clean and modern. However as soon as you leave reception and head towards your room things instantly start to look grim from the old cruise ship halls to the broken window in the ceiling on the top of the stairs that was letting rain water in. Got to our room that had stains all over the carpet, a broken trouser press (I touched it and it fall down instantly as it wasn't even secured properly), the main bed was hard and the sofa bed was even worse, 2 showers in the bathroom as one had broken and they didn't want to fix it.. The working shower was attached 2 inches above the bath so had to hold the shower head at all times.. and to top it off the heater didn't work either although I did get that replaced at 1am as I was so cold I couldn't sleep, and that's not everything there's way too much to list. So now going on to food. When you see an all you can eat buffet you don't expect to leave still hungry. All that was on offer was 3 curry's (2 vegetarian 1 lamb) served with rice, they didn't look nice so I avoided them (I was told its a good job I did by other members of my group), next up some dry hard cold chicken, some little diced potatoes also cold, then chicken nuggets that where solid and hard, I had to cover them in gravy to soften them?? Was it gravy? I've never tasted gravy like that. Bit spicy for gravy, and some fish fingers and chips they was also all covered in dry parsley? .. In the end all I ate was 3 chicken nuggets and a few chips with some kind of sauce I thought was gravy. Not worth the £17.95 per head as advertised. The bar on the evening had a very dull atmosphere, although the barmaid was friendly if she was even around to serve you, had a heart attack at the price of a drink rho and no shops close by if you don't have car. Breakfast was a little bit better but I would still avoid the hot all you can eat and just opt for continental. My son was so happy they had his favourite of sausage, egg, hash brown and beans he couldn't eat it and my child never doesn't eat them items, my mum also got a cooked and couldn't eat it so got a fruit salad which was nice. I only got 2 sausages from the cooked side and made myself a sandwich with some nice crusty bread the sausages was cold but I was so hungry from night before I didn't care, plenty of juices and fruits, croissants, cereal, tea and coffee. To be fair I think the breakfast was the highlight of the stay. Because of this I think that the buffet the night before has been sat there for just too many hours as they must of expected us to all get off the coach and pile to the food rather then our rooms for a rest for a bit, food should never be kept under those heating lamps for more than 2 hours after that time all food should be discarded off and replaced with fresh. PLEASE ENSURE STAFF ARE DOING CORRECT TEMPERATURE CHECKS ON FOOD

Stayed at this hotel for 1 night on a inclusive coach trip. This is below holiday inn usual standard. We arrived at around 19:00 to the hotel and the front entrance was extremely busy with guests of a vibe event that was currently going on in the hotel. We got to our room to drop bags before we went for something to eat rooms are very basic out dated, tired and look a-bit scruffy looks can be deceiving from the modern reception and bar area on arriving. Carpets on the hallways need updating as well these appear very worn. After going to our room we went for something to eat in the restaurant area service was extremely slow. Staff seem very young and under trained we only ordered some starters as we wasn’t that hungry food wasn’t of a good quality I ordered chicken wings took one bite into them and literally I thought they had taken them out of the fridge and put them on the plate. I advised the waitress who changed these for me but the second lot come out exactly the same these were pre cooked and reheated but the top layer was hot but when bitten into had no heat at all. Food quality was not the best. When we went back to our room it was like party central in the the hotel you would have thought that we was on a night out we were in a room on the ground floor this event was running from 8pm till 2am with non stop music and you could hear it all on bottom floor including booming in your room not only that the walls are paper thin so you can hear everything in the adjoining rooms plus the music we did not sleep well at all especially having a long day travelling and then coming to the hotel. I went to reception to see if there is any other rooms available maybe away from the event to try and get some rest but the reception staff really couldn’t be more unprofessional as not a guest of the party group and just staying in the hotel was advised that there are no additional rooms and that it is the hotel managers fault we are in this situation he has allocated the rooms and that it’s his fault that there are 2 events on such as the coach tours coming in and this JIVE event and would just need to contact him which didn’t help that evening. Before going back to the room went to the bar to get a drink talk about slow if they went any slower they would have stopped and had no customer service skills what so ever the guy behind the bar didn’t care how slow he was going and it was like queuing in a bar in a night club queuing with part people around out the front of the hotel was like a night on the town. Breakfast was ok standard chain hotel breakfast I think holiday inn need to re think this hotel the service was shocking the comfort and night sleep was appalling food Wetherspoons would have done better and staff undertrained and unprofessional I would not recommend this hotel and will of course to be in touch with the tour operator to advise