Premier Inn Luton South (M1, J9)

Reception very helpful, helped unload the car and gave good advice where to get snacks and drinks late at night. Full English breakfast was great. Room needs a freshen up and a bit of TLC. Stains on the chair in the room. Toilet seat not fixed correctly.

Rooms are horrendous. Absolutely dusty, bathroom and rooms need a serious dust and deep clean. limescale and dust everywhere. Heating doesn’t work so they give you plug in heaters which barely heat up the room. Horrible spider infestation, dead spiders everywhere showing that the haven’t cleaned the rooms for days, otherwise how could they be missed cobwebs in the rooms and all over the reception. During my 2 night stay i encountered 3 live spiders, which were massive. We had to purchase our own cleaning products to clean the room. I have never experience a premier inn this bad! The dust was unbearable and having 1 receptionist is not convienient especially in an emergency.

Based on previous reviews, we were hesitant to stay here, but the price and location was convenient for our travel plans. We were greeted by the most amazing receptionist who was an absolute gem. The room we stayed in, was a little dated but spotlessly clean. The breakfast in the morning was the best I had in any hotel. It was a pleasant surprise and a great stay in overall. We will be back!

Premier Inn should be embarrassed by this hotel. It was cold & poorly maintained. Felt unclean & the toilet didn’t flush. Fortunately, the restaurant next door was ok & only needed to stay for one night before catching an early flight. Definitely wouldn’t use again.

it was an average hotel, the bathroom was dirty and looked like it hadn't been cleaned. i found hair on the floor by the window. its ok for one night stay for the airport if you don't wanna pay that much but to be honest you could do better, the staff were very welcoming

We chose to stay here is it’s close to the Harry Potter studios and we usually stay at Premier Inn hotels. Upon arrival the woman at the reception desk was very rude and not welcoming at all. She was abrupt and made it seem as though paying cash was an inconvenience. She had no manners! Really not the right woman for a customer facing roll!! The rooms we were given were dirty and in need of some serious TLC. There was dust/ cobwebs/ stains/ dirt to mention a few things. We didn’t ask to be moved as we had been travelling and exploring for the full day and just wanted to go to bed! Breakfast was very nice- an amazing selection and the cooked breakfast was very hot. There is ample parking available.