HM Mar Blau

We are not normally people to complain, but this hotel was very poor considering it was supposedly a 4*. I would push at a 3*. During our 7 night stay, we had 3 room changes and numerous rude interactions with the staff at reception, particularly Sergi who was very rude and not helpful. We booked a studio and were given 2 ground floor rooms (which wasn’t the problem). But it became evident very quickly that there was a clear ant infestation as both rooms we were given on ground floor were covered with thousands of ants. The first room we were given had a broken lock on the back door which also disabled the air conditioning from working, alongside damaged bedside and kitchen cabinets. We were told the maintenance team would be there in 10 minutes to fix the door, but 3 hours later nobody had arrived. We requested a room change as we didn’t feel safe leaving the room and all our belongings in an unlockable room which was accessible from the balcony. We were moved to another ground floor studio which was mouldy and also infested with ants. We tolerated the ants outdoors as there is nothing we could do about that, but it became a problem when they started invading the room and covering all of our clothes and belongings. This is where the staff became very rude and told us that “we are on an island with ants and mosquitos so there is nothing we can do”. Whilst the ants and mosquitos did not bother us, it became a problem when they were uncontrollably entering the room from the balcony even when the doors were shut. When I went to reception, reluctantly we were given a bottle of bug spray to spray around the balcony door and inside the room which killed the ants in the room but didn’t stop them from entering. We went back to reception the next day and asked for a room off the ground floor as the ants were clearly a ground floor issue, but we were offered a third ground floor flat, and at this point we had learnt our lesson to check the room before moving in and yet again this third room was also infested with ants both on the balcony and in the room itself. We refused the room and finally got a room on the second floor and there was not an ant in sight. Not only did we not have an ant infestation, the cleaners also made more of an effort. Whilst on the ground floor, cleaners only changed the bathroom towels and didn’t make the bed or clean anything, but in our second floor room our bed was made, towels changed, room cleaned, glass on balcony wiped and even swept the floors. It looks like the more money you pay for the room the more effort the cleaners put in which is appalling. If the cleaners made more effort on the ground floor rooms, maybe the ants wouldn’t be such a problem? Throughout my stay, I spoke to multiple other people who were staying in a ground floor room and also had issues with ants. Consequently, the staff should be more approachable and understanding when dealing with these complaints as it is clearly a hotel issue. Ove

We stayed at HM Mar Blau for a week in May 2025. We're not usually ones to complain, and reading reviews of various hotels over the years, usually take things with a pinch of salt and are happy to make up our own minds about places. Unfortunately, we were disappointed with our stay. In summary, the hotel is not a 4* hotel. It is 3* at best. We have stayed at other 4* hotels in the same area and there is no comparison! The facilities weren't up to scratch. The food was very poor - lukewarm and clearly recycled from previous days. I appreciate AI food options aren't always the best, but atleast having warm, fresh food makes it more palatable. My husband was served raw fish and chicken on a few occasions from the 'show cooking' station. He approached the chef who didn't seem concerned. Rooms are old and dated. Broken tiles, mouldy curtains etc. The whole hotel feels like it needs a facelift. The reception staff weren't particularly friendly or welcoming. Positives: The location is great. About 5-10 mins walk to Sa Coma beach and centre. Nice walk along a pedestrianised walk way. In the opposite direction, 10-15 mins walk to Cala Millor beach and centre. Again, pedestrianised. The staff in the restaurant were very attentive, friendly and engaging. They are a credit to the hotel. We would not return to the hotel, but would definitely go back to the area.

Hotel needs investment. Bathrooms very poor- circa 1980s- poor leaking showers. Poor communication from staff when dealing with concerns. Poor safety as replacement keys just handed out without even asking a name let alone identification. Room left open after cleaner had been in. Would not recommend as management need to invest in training and infrastructure. Definitely NOT 4*

Staff could be a bit more friendly, all inclusive was a bit poor, had to pay a euro for a plastic cup. Was told we could not have cocktails in a glass as we were all inclusive, asked why we could not have it in a glass as like some people was told they were paying. Didn't not understand as we had already paid!

The overall stay was good, the places in majorca were great. There was a good variety of things to do and many restaurants and bars around. The hotel was also great with great staff and great food provided. However the main downfall of this trip was the shower and the air conditioning. The shower would be non stop going hot and cold every 15 seconds were it was to the point it was to hot to stand in or to cold to stand in. The air conditioning was good and left a breeze however it made me very ill which mildly ruined my overall stay.

Average hotel. Lack of towels, lack of kitchen utensils, poor wifi. All services closing too soon: pool, spa, gym, etc.