Protur Safari Park Aparthotel

This was our fifth time staying here over the last 9 years, we are a family of 5 with kids 13, 12 and 5. We love this hotel primarily because the kids have such a good time. We had connecting rooms on the fifth floor 5115 and 5111 really nice with lovely pool views. The only issue with our rooms was the ants. We said to the cleaner and she used spray a few times but it made no difference. Not a major issue. Air con was great, temperature is set at 21c and it was more than sufficient. Food was nice as always but I found myself getting tired of the same things after 2 weeks. Entertainment wasn’t great this year but not a dealbreaker for us. Reception staff aren’t the friendliest, asked one lady for help booking the themed restaurants as we had 2 rooms and she wasn’t very pleasant but sorted my issue in less than 10 seconds. We booked Marineland, just under 200euro for the 5 of us, quite expensive for what it is and long journey on the bus but the kids had a great day. One thing I would recommend is a private transfer to the airport. Our bus collected us at 5.50am on our return journey, we then must have then made 10 pickups of other guests in different hotels before we set off to the airport. This resulted in travel sickness for 2 of my children and made the journey far longer than it should have. Overall a fantastic time but not sure we will return. As returning guests and having spent thousands over the years coming here a token gesture on arrival of a bottle of cava in our room would have been nice but there was nothing. We had friends arrive a few days before us who received the cava on arrival at their room so that was disappointing. Rest assured if your coming here for the first time you will have a great time.

Just back after a short stay at the Protur Safari. The complex is huge, with pools to suit all. A lively pool, two quieter pools, two smaller pools, and a splash park for the toddlers and smaller kids. The food was good. The rooms were very spacious and clean. The entertainment in the evening was abit of let down. All in all. A good short stay.

We read some negative reviews prior to our holiday which made us slightly apprehensive but once we arrived found there was no need to be. Hotel was fantastic, immaculately clean inside and out. Food was great, always fresh and plenty of choice (don’t expect Michelin star it is an all inclusive resort!) we had a 2 year old with us and was plenty to keep her busy. All the staff were friendly and honestly can’t fault it. I wouldn’t recommend for couples wanting to have a chilled holiday as there are kids everywhere but as a family it’s great. Would definitely recommend.

Our holiday to Protur Safari Park hotel was amazing. We went with 2 under 3 yrs and 4 adults, we had an adjoining room which was perfect for extended families to enjoy the holiday altogether with lounge and a balcony each. TV's were great with information about the hotel complex at hand and netflix , YouTube and all the British channels too . The rooms had microwave, fridge, kettle and basic cutlery and crockery. Air conditioning was perfect, couldn't fault a single thing about the room and bathroom. The whole hotel is spotlessly clean, toilets were spotless always. All inclusive food choices were excellent, different choices every day ,no queues and plenty of choices for all the family. Endless drinks and ice lollies included too throughout the day. Pools and sunbeds not too busy at all. You can hire towels easily or just bring one each and no one would take your spot all day. I felt very safe and secure, and if a child is lost they shut down the whole hotel til they're found. Entertainment was great too.Plenty of restaurants , bars, a supermarket literally 3 mins away and lots of shops on the 10 minute walk to the beautiful sandy beach. Plenty for kids to do from go carts, trampolines, archery, lots of kids parks, fish to feed, petting farm, too much to mention actually. Buses to other places too. Medical facility if needed in the hotel and a brilliantly helpful pharmacy 5 mins walk away for advice and every product you'd ever need. I can't find fault in anything about our stay and would definitely go back and highly recommend this hotel to everyone of any age . Big thank you to all the staff they all seem happy in their work and do an absolutely fantastic job. Thank you Protur Safari Park for a memorable week.

Unfortunately we have a lot to say, but none of it positive. The hotel is advertised as having a kids club as an extra. It is very obvious that is the audience from the outset and should be clear this is a kids hotel in the TUI website. Coming here as a couple in the middle of June we hoped it would have been a bit more quiet considering they should be in school but that wasn’t the case. The staff in the eating area just stand there like statues laughing to each other rather than serving or being chatty( I can understand this because it very overcrowded and busy even the moment it is opened) - However the reception staff are very helpful give you lots of info and maps to get around. be prepared for lots of headless chickens running around, screaming like you’re in a rock concert and under cooked food. We had to eat out multiple times because the food was inedible. This was very clear we weren’t just being picky when all the tables around us didn’t touch their food on their plates( I can see why the kids would cry at this) Sun beds and pool - over whelming and ridiculously busy. All the best beds are taken at silly hours of the morning and the staff do not take the towels off. We ended up using our room towels because of the deposits. Spa- reasonably priced in the sister hotel at 12 euros per person per stay. This was the only part of the holiday we enjoyed and stayed here often. Alternatives- Lots of restaurants and places to go to drink on the beach which isn’t very far but is again extremely busy and you have to pay a big fee of 18 euros per person- we bought a towel from the shop for like 5 euros each and used this instead I recommend this. Room air con barely works and looked like a panel out of a sci fi film from the 80s tempature wouldn’t go down and the shower was a pain to get to work. But overall good size room with a balcony. A lot of the time the lifts don’t tend to be working and can only hold up 2 people a time really. We had a very bad experience with TUI. They offered to change our hotel but wanted us to pay £1000 just to change for 4 days. Andreas the TUI help was helpful and tried to get things sorted for us when we addressed the complaints we were having with him. I ended up having a bit of a breakdown because this hotel was horrific and it didn’t seem like the TUI reps or TUI themselves actually cared all that much. Andreas just suggested we actually go to a travel agent’s next time (as if there’s going to be one). We were on the second floor and in one of the rooms at the back. It was quite difficult to get to and from there and was quite far away from all of the facilities. I really don’t recommend staying here at all if you’re a couple. The only good thing I can genuinely say is that the hotel grounds are well cared for and the pool bar has a great selection of drinks. The staff at the pool bar are very helpful and offer quick service, even during busier times. Lots of random charges. You do have to pay f

This hotel is brilliant for families. There are so many activities and pools but it is a very large and busy hotel. The staff are phenomenal they are friendly and incredibly accommodating across all sections of the hotel. Food is plentiful and very varied. The hotel is very clean and you could tell it’s recently been modernised. Areas for improvement 1) air con in the rooms we set our rooms to 18 degrees and it didn’t really get that close we asked at reception and they said it doesn’t go below 22. 2) food while it’s very plentiful it’s not the best quality we stopped only 7 nights and ate out on 2 of them partly because the food just isnt the best. Sadly nothing you can do about the next two areas The guests vast majority are lovely but there are some that are beyond ignorant and talk to their own family as well as staff atrociously. I have been told tui have rights to all the protur hotels they advertised the transfer as 90mins. They journey from the airport was over 2hours, our return to the airport they wanted to pick us up 5hours before our 10:25 flight…. Which is ridiculous. I wouldn’t stop here again without a young family but with a young family it’s excellent.