Premier Inn London Ruislip

The hotel is simple. The staff was very friendly and helpful. The bedding is comfortable and the air conditioning works well. We were just unlucky to have someone above us who kept walking around for hours.

It was a great stay the staff were extremely helpful for all my questions. Also the rooms were nice and tidy with coffee available thank you.

I was staying at the Premier Inn in London Ruislip, and I didn't really have any real issues with the hotel itself, my main issue is mainly by the behaviour and attitude of one staff member. This staff member lied to me about he’s name multiple times. After I interacted with him I knew that I was going to write a review so I needed he’s name. First he told me he’s name was ’San’. Then he told me he’s name was ’Sanbil’. Then he told me he’s name is ’Sanabil’. After all of this I found out that he’s real name is Mohamed Nellikkaparambil (I asked the member of staff on the shift after for he's name). I think he lied about he’s name when I asked him as he knew I was going to complain. This is not right. Once I arrived, he seemed not interested, didn't acknowledge me and was dismissive. I went to the desk after a long tired journey and I was wishing for a nice check in, however I was instead greeted with eye rolls and simple responses as if I was bothering him. He hardly made any eye contact (when he did he was rolling he's eyes) at me and he didn’t offer me any information you need when checking into a hotel you have never been to like telling me to register my car with YourParkingSpace. He then gave me my room card as if he just wanted to be over and get rid of me. After I checked in I had a simple question about the AC system as it was quite hot, and he told me basically “I don’t know, it should work,” before he went away scrolling on something on he's mobile. He do not help me neither did he apologise. There was also another issue - I lost my room key on Ruislip high street (I think I left it at McDonalds). On my way in I realised this and he told me "You lost it - ok don't lose it again" like I was a little baby. I do not like being spoken to like this. I can tell when somebody's being funny and off with me. I have been stayed with Premier Inn basically my whole adult life and I usually find the staff helpful and friendly, which is the reason this time it was just disappointing. Later on I went to reception and it was a different person. He’s name was Rahul and he was absolutely fantastic and simply cannot fault the service he provided me. He made sure my room was cool and the air conditioning was working. He also told me to register my car otherwise I will get fined. Thank you Rahul - you are the only reason I am giving this place two stars. If not for you then it would only be one star.

Rahul Naker is truly exceptional! His dedication to ensuring our stay was nothing short of remarkable. From warm smiles to personalized attention, Rahul went above and beyond, making our experience unforgettable. His professionalism, kindness, and expertise shine brightly. Highly recommend! If I was in charge of Premier Inn I would one million percent put Rahul as the hotel manager or the CEO of premier inn.

This place is a dangerous dump with clueless staff. Due to a fault at midnight the fire alarm went off and could not be reset, resulting in the fire brigade being called out. The alarm was silenced but triggered meaning the building had no functioning fire alarm. The night manager Rahul claimed this was fine and we could still stay in our room, an absolute joke! He refused to relocate us or help us find a suitable alternative leaving us without a roof or a bed at 2am at this point. He was rude, dismissive and aggressive. After calling nearly 20 different hotels in the area to no avail we were left with no option but to drive around local hotels to try and get a room. Eventually after trying multiple places we finally got a room at 4am, which we then had to pay for as well and now Premier Inn are refusing to compensate us for the additional costs incurred as well as the mental and physical stress this caused us. We were in London for less than 24 hours and had to cancel all our plans and go home as we did not get much sleep thanks to this. If you value your sleep, sanity and safety stay away from Premier Inn.

I travel often and this is my go to spot whenever I’m in Ruislip. Quiet location and kind receptionists. Nothing fancy, just the essentials. There’s a nice street down the road that has plenty of Cafes and other sorts of options for food and shopping. 5 star for me