Travelodge Tunbridge Wells

Where do I start? This hotel is wonderful, so beautiful and charming. I have been staying in lots of different hotels for a total of 3 weeks now because of some repairs being done to my house and this one blew the others out of the water. I called the day before I was due to arrive and spoke to Ian (assistant manager), I explained to him that my son has asthma and that I would prefer a room that did not allow pets. Ian spoke me through my options and advised me accordingly, I paid £20 extra and was allocated a room that didn’t only meet mine and my son’s needs but went beyond our expectations. When I arrived at the hotel I was blown away by the beauty of the building, the hotels I’d stayed in prior to this one (Travelodge included) didn’t have a fraction of as much character. Ian greeted me on arrival, spoke me through our dinner options and so on and gave me my keys. We went straight to our room to unpack, it was airy, clean, had all the hotel comforts you would expect and the view was wonderful. We then went down to have some dinner, Ian was brilliant again and went and got my son a highchair from the back so he’d have somewhere secure to sit and eat and the food was great. The lady bringing the food out was very friendly, she made sure that our empty plates were taken quickly and that the following course was brought out in great time. I also witnessed her providing the same great service to other guests who were eating in the restaurant area. We then went up to bed, it was quiet during the night and the beds were well presented and comfortable. I had seen some reviews prior to my stay and was sceptical about the hotel and what it would be like. People had written about creaking floorboards and damage to walls and so on but that is to be expected when staying in a building that is old and has so many stories to tell! None of the hotel was unclean and despite its age it was actually in very good shape. Before leaving I asked to speak to Ian to let him know how much I appreciated his help, I also spoke to the hotel manager who was lovely and touched by my appreciation of the service I received from all of the staff and for the actual building itself. I am not local to Tunbridge Wells but I will definitely visit this hotel again in the near future, I would advise everyone else to do so too!

My first experience at a Travelodge Hotel. Grand facade in a convenient location but needs a lot of TLC, as it is very tired and run down. Front of house staff well hidden and house keeping not up to scratch. My room was large with a double bed and 2 singles. Clean fresh linen and towels. Wi-Fi connection an extra charge in a time when all communication relies on it. The bathroom was awful. Buffet style breakfast (extra charge) - served in a large characterless room - is good with a wide variety of options to choose from. However, half the light bulbs on the chandelier were burnt out. Off road parking available - at an extra charge. For me it had an aura of an asylum rather than that of a hotel. A pity, as it has so much potential.

Hotel is old and dirty. Room was noisy. Could hear every time to toilet was flushed in rooms above. Paint was dirty and flaking off window ledges. Windows would not open and close properly. Lift not working after we came back in the evening. My mum has knee problems and it was so painful for her to get back to our rooms up on the 2nd floor. Would not recommend staying here at all.

Worst place I've stayed Tv didn't work, shower was 600mm x 600mm tray withe a dirty curtain, food was barely edible, full building needs a revamp

Awful. Room was dusty and hot. Bathroom was filthy with a tide mark around the batch from previous guests. Extractor fan didn't work when it should but would come on in the middle of the night. Bathroom door knob came away in my hand. Wallpaper falling off wall in stairwell with mould behind. Paid £15 to park in car park, only got in it one night and had privilege of parking down a road a mile away. Car park was full of transits, clearly not all hotel visitors. Spoke to supervisor who kept saying there was nothing he could do about any of the above (one wonders about the point of his job). Best he offered was a free breakfast, which nowhere near goes to make up for the worst hotel stay I've experienced in 60 years. I'm a regular visitor to Tunbridge Wells, it won't be here ever again. Avoid.

Everyone was very friendly, helpful and always smiling. Bed was comfortable, we did not eat there ( due to other comitments) and so unable to comment on food, but I thought the price was excellent. We would definitely recommend a stay there. We will be going back again.