Mediterraneo Bay Hotel & Resort

We had a pleasant stay at this hotel, though there were a few areas that could be improved. While the rooms weren't the cleanest, we spent most of our time enjoying the pools, which were fantastic for both kids and adults. The food was a major highlight—delicious, hot, and always satisfying. The drinks were top-notch as well. However, the staff experience was a bit of a mixed bag. The bartenders were exceptional—professional, friendly, and made great drinks—but we were disappointed by the service in the dining area. The waiters were super amazing and friendly, going above and beyond, but some staff members, particularly those welcoming guests, didn’t come across as very professional. They often seemed unhappy or like we were more of a bother to them, which was frustrating. The hotel itself could use an update, especially since it feels a bit more tailored for Spanish-speaking guests than international visitors. There were clear divides in service depending on who you were, and it was disappointing that many staff members didn't speak English. For an international hotel, I'd expect more employees to be able to communicate in English to accommodate all guests. Overall, it was still a lovely stay, but with some room for improvement in both the cleanliness of the rooms and the professionalism of the staff. If those things were addressed, it would be a perfect spot to unwind and enjoy the great food and pools.

I stayed here as a family of 3 adults 1 child during May half term. Overall the pools were fun for my child but I was disappointed for the price we paid. I will elaborate if you wish to read a long review... Check in - we arrived at 9.30 pm and Alba on reception was very friendly and helpful and sent us for dinner before checking us in as they finish serving at 10pm. Luis (who was great all week) helped us find the correct restaurant as there are 3 near the lobby. His English is limited but always very friendly and helpful. Things then went downhill as the lady at the restaurant insisted on a room number or wristband but we hasn't checked in yet, we persuaded her eventually but she struggled to understand why I hadn't checked in yet. Room- was a good size, clean and had the sea view we paid for. The Balcony chairs were a bit flimsy and the balcony wall was a bit dirty. Again things went downhill in term of the door lock. The handle had been loose and difficult to get the door to open from arrival but twice during the holiday we were locked out of the room due to the door lock being faulty - this was for hours at a time. Initially the lady on reception was very curt and suggested it was my fault for storing the key near my phone and didn't apologise - gave us 2 new keys which didn't work either (like I said this was an issue with the door not the key). Someone was sent to fix it which took over an hour. The next day we got locked out after breakfast and I hadn't taken my bag so had to money or sunscreen. By 11.30 it was still broken so I politely but firmly asked for them to hurry up as the whole family was stuck in the bar inside as we didn't want to get sunburnt. About 15 mins later a maintenance man was sent to the room luckily we found him as he was able to check our keys worked before leaving, he was very friendly and helpful. Pools- This is where to hotel should excel but again it was let down by some issues. The lagoon pool near the new swim up rooms was shut on and off throughout the holiday, not sure why we were thrown out by a lifeguard one day and on another day it was full of palm tree offcuts as they were chopping them back by the pool (not sure why this wasn't done before the opened for the season or before the pool was filled up after shutting it?) There was some confusion by Jet2 who insisted this pool was fully open- but it wasn't. The main adult pool is OK but can get busy as the other pool was shut. The children's pool with the fire engine seemed great but the water didn't turn on till 11am (my child really wanted to go in right after breakfast at 9.30/10am). It was poorly maintained on close inspection, quite rusty in places and some broken bits (again I would expect this to be fixed out of season). The slide pool was good for older children but most of the nearby sunbeds the elastic or height adjustment is broken so not very comfy. Lifeguard provision was hit and miss - there are 2 lifeguards which patrol all pools but seem

Original review removed, visited May 2023.room leaked when it rained , we were moved but got a smaller room. Food was mediocre but when Spanish came for weekend stays it was quite lavish. Whole of it needs updating. More for Spanish than English and definite divide on service

Visited this hotel as a family or 8 6 adults 2 children honestly couldn't fault the rooms or the pools drinks were great aswell on all-inclusive. The views were amazing and just round the corner is a bike hire for eletric bikes buggys and scooters wich we did every day. Food wasn't the best so if your headed here for the food I personally wouldn't but if your going for an amazing hotel close to shops and restaurants then do there's a Chinese up the road wich was unreal and good price. The beach was OK the sea is a shipping lane and right at the shore the sand drops off so is very deep not suitable for kids in my opinion no space to even have a paddle before it drops off and it isn't sand it's more like gravel. Staff were abit miserable but not rude. If your going with kids wich I did the pools are really good but there isn't a park close by or on site and there's nothing much for the kids to do there is an arcade downstairs but it was so hot down there and and I personally didn't want to stand in a hot tiny room full of kids for hours on end 😅 Reception staff were very helpful aswell. Just up the road there's a town with jet skis and a castle loads of shops and restaurants aswell took 2 mins on the bus and the bus was very cheap and you can catch it from just outside the hotel. Absolutely loved the holiday but personally would visit again but if your headed to this location it was definatly the nicest one on the whole seafront. Snack bar was absolutely rubbish and snacks and ice cream were non existent on the all inclusive.

Well were can I start this place is beautiful 😍 my daughter loved every moment off her stay and I certainly did aswell, the staff is amazing and friendly and very helpful, I went on a all inclusive deal and wow the food and the drinks selections were amazing for the price you pay for the holiday you definitely get your money worth 😀 the manager off the hotel was always to be seen always asking how everyone is doing and whenever you needed some help he is more than happy to assist you 😀 I also wanna say thank you to the life guards and the reception staff and again the manager of the hotel for your help you did for my little girl I couldn't be more thankful and appreciated

I have stayed here with my family,my wife and our two children.The hotel looks the par straight away just to enter.Clean and very modern.I will try to sum up our experience in the hotel over our one week get away with family.First I do need to mention that I was quite surprised of the limited english knowledge in this hotel.The reception hardly speaks any and hence why they are trying to get rid of you with a very short answers and no help whatsoever.But we did not let our holiday to be spoiled by this.Then the bedrooms they were cleaned very sporadically in a week we stayed they were cleaned twice and not very good.But in general the room was ok.Nice,seemed recently refurbished and with the views to the pool.Our kids loved the pool side with the various slides and that may be the reason my review won't be as harsh as it would have been.But to be honest outside really good and reasonably clean.In the bar again the interaction very scarse since anyone hardly speaks any english but in general again not to complain too much.The main restaurant is the cherry of the hotel and I Will explain why.First the food was very good and plenty of choices.My little ones loved the chocolate fountain.You have fresh meat and fish cooked in front of you,pizza freshly made and plenty of food to choose from.So quite satisfied there.However what I would like to highlight of our whole stay would be the restaurant manager Yarrow who not only is the only one who speaks native perfect english but his treatment towards ours and Will tell you not only our family.I have observed him with my wife and he was very professional with many other guests and very charming at the very same time.For a while we thought he was the owner because this guy I will honestly say have not seen anyone work as hard as him in my years of travel in different hotels.We dined he was there serving,cleaning,mopping the floor in the morning the same.If not cleaning the chairs he was sweeping the floor.And to our astonishment on our leaving day we went to say bye and as a thank you we wanted to give him 50euros tip for his service to our family and he politely refused and told us he is not working for tips but rather have us to leave a review about our stay.So here we are.An exemplary employee the company should cherrish.Will be definitelly planning our return.Thank you.