Vatican Tourist Inn

My partner and I had a truly awful experience at Vatican Tourist Inn. We encountered bed bugs during our stay, which led to my partner having a severe allergic reaction to the bites. We were extremely distressed, especially as this was our first encounter with bed bugs. Here’s what happened: Dirty Room: Upon arrival, the room wasn’t properly cleaned. The duvet and pillows under the sheets were dirty, and the bathroom had hair on the floor. This was the first red flag. Bed Bugs: After the first night, my partner developed bite marks, and by the second night, the bites had become larger and more inflamed. I started inspecting the room and found bed bugs on the mattress. We were moved to a different room, but the damage was already done. Health Concerns: The existing bites worsened, and my partner’s allergic reaction was so severe that it almost required a hospital visit. While I was also bitten, my bites were not as severe, but still uncomfortable. We were forced to dry clean all of our clothes upon returning home to prevent further contamination. Unresponsive Management: I immediately contacted the property to report the issue and was assured that they would address it. However, after sending a detailed email outlining the situation, I have not received any response for over a week. This lack of communication is unacceptable. This experience has been extremely distressing, and I am shocked that the property hasn’t taken proper measures to resolve this ongoing issue. It’s clear from reading other reviews that bed bugs are a recurring problem here, which raises serious concerns about the property’s cleanliness and maintenance. I would strongly advise others to avoid this place, as it was not only unpleasant but also a health risk. I am attaching photos of my partner’s bites, as well as the bed bugs we found, as evidence of this issue.

When we arrived around 10pm no one was there, although they know time we are coming. After waiting we tried to contact them - 25 min later eventually gentleman arrived to open door for us. So be prepare as we were not. Agreed&requested iron wasn't there, guy at reception (next morning) told us "I don't speak English". Toiletries we found was - one shower cup!!!!No soap, nothing. TV only Italian channel, 2 bottles with water only on day1. Whole Inn are flat divided in 5 micro rooms. Never again...

We rent room from 11 october to 15 october, but we have flight 12 october on the morning, so when we order we ask if we can check in at 8-9a.m 12 october and they answer that is no problem so from this time we was sure that we can do ealy check in. They ask as to confirm arrival day before so we contact with them 11 october that we will come at 8-9a.m and then they answer that we can check in only at 2p.m. We of course were arguing with them so they said that we can apply for free cancellation, like i said it was day before... So i said that of course we need hotel for rest of the days. So we coudnt use our room for one day for which we paid. Then at 2p.m we came and we did self check in... And then house ceeping did which was late.. Did just Photo of ours documents. So we didnt sleep because ours light was in night, and we spend 8 hours on airport because my friend feel sick (She was vomiting) so can you imagine how we delt without hotel. Of course i will text to booking about that. I think we should get a refund for a hotel night that we could not use. I will only mention that the rest of my friends had their hotels ordered from October 12 and it was not a problem to check in earlier even at 7 am...

La zona dove si trova il b&b molto bello,ma per quanto riguarda la struttura orribile,una struttura vecchia ,un bagno molto piccolo e con molta ruggine,ho dovuto chiedere in altra coperta perché ne avevo semplicemente una piccolissima ,la cart igienica idem chiesta ogni giorno perché davano semplicemente due rotoli e poi nessun benvenuto,ho conosciuto solo le donne di servizio che parlavano solo spagnolo e di conseguenza nn capiscono nulla ma almeno sono state disponibili,e per concludere ho dovuto chiamare perché per quel poco si stava in stanza nn che la mattina e nel tardo pomeriggio nn si vedeva completamente la televisione.un esperienza da nn provare soprattutto per quanto si è pagato

Mi hanno mandato un messaggio e telefonato mentre il freccia Rossa stava entrando a Roma termini per dirmi che c’era un problema con la mia prenotazione. Hanno detto che c’era un presunto allagamento dell’altra struttura in via Lucullo sette, che si chiama Veneto suite, e che pertanto mi invitavano a cancellare la prenotazione.ovviamente dal momento che io stavo per scendere dal treno e mi sarei trovata a Roma la sera da sola e senza alloggio o Intimato che mi riproteggessero immediatamente su altra struttura minacciando di rivolgermi ai carabinieri.sono quindi stata destinata a questa altra struttura, dove ho trovato una stanza ben più piccola in più modesta di quella che avevo prenotato e dove oltretutto non appena sono andata in bagno e ho premuto il pulsante dello sciacquone la cassetta Pucci si è letteralmente rotta.quindi mi trovo con l’acqua che scorre e fa un rumore infernale.hanno detto che chiameranno l’assistenza ma al momento non si è visto nessuno e mancando pochi minuti alle 21 dubito che qualcuno si vedrà.io non posso dormire tutta notte con questo rumore.ovviamente hanno preso subito i soldi dalla carta di credito.questa è una situazione assolutamente da evitare e certamente mi farò tutelare nelle competenti sedi legali. La cosa non finisce assolutamente qui. Tra l’altro ho letto malauguratamente solo quando mi sono trovata con le spalle al muro le recensioni su TripAdvisor e questo giochino di cancellare all’ultimo momento paventando problemi di idraulico lo fanno sempre, evidentemente vanno in overbooking.