Another hotel in Rome gave me their number so I called and made a reservation on the phone. The day before the departure from Sicily, they called me to confirm the reservation and I even specified I was arriving late at night. Assured by them, I confirm everything. The day after I fly to Rome and get to the structure at 2 am. Through the glass door, I could clearly see there was nobody, so I knock, I ring the bell... No answer. I finally decide to call the number dedicated to check-ins. Eventually, the same "lady" I spoke to the whole time picked up the phone... and tells me she had no reservation under my name and that they have never taken any reservation on the phone! So, in the end, they made me look for another emergency solution at past 2 am... And I found one way later, of course. Disgusting people.
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