Hotel Sant'Angelo

We have filed the hotel several complaints, but they didn’t help us at all, I fact all we got was putting the blame on everyone else but them. The room was super noisy, there was no hot water, room was dirty (walls, curtains), power inlet was hanging out of the wall, the fire alarm activated 7 in the morning (without a fire!) and nobody switched it off for more than 25 minutes, there were no doors in the room, so we couldn’t separate ourselves. There were no proper blankets, they put some old, dirty bedsheet together and that was it…. For this price this hotel really wasn’t worth it.

When we got into the hotel we had to wait for the lift that took about 10 minutes to come down since the reception is one floor up and we had a big bag. We had to wait for the guy to take us to our room assuming it would be upstairs but it was actually in a totally different building which looked more like an apartment building than a hotel. The lift was very small and the light was falling apart. When we finally got into the room and started setting everything up, we realised the bathroom door didn't lock and the double bed was actually two single beds pushed together. We also realised the outlets was pushed in so much into the wall we couldn't even charge our phones and the lamps next to the bed didn't work either. The shower tooled ages to warm up and when we went to ask about the bed and the outlets. They said that all the double beds are like that and when we said that wasn't shown on the pictures and we weren't happy that we are staying at a different building and when we said about the outlets they said they would get the technician in to fix it and 5 minutes when we got into the room. We got the guy that showed us our room and of course he couldn't fix it and when we asked how are we meant to charge our phones he gave us extension cord which didn't get near the bed. Since he couldn't fix it, he said the technician had gone home and the reception closes at 9:00pm so he would come in tomorrow and since we were out the whole day we didn't realise they didn't fix it until our third day there and they also said they were full until our third day there so we couldn't be moved to another room. The receptionists were liars and when asked how it was our stay and we told us how bad it was they didn't know what to say. AVOID AT ALL COSTS!!

Booked this hotel to celebrate my 60th Birthday, bad mistake. Think twice before booking, location is great but what should have been a fabulous few days in Rome was ruined by our stay at this hotel. V bad communication, charging credit card before arrival and unhelpful staff. Wont share the details of our unpleasant stay as was forced to sign an agreement not to write bad review in order to obtain 20% discount on 1st night stay before being moved to hotel. Told them I would write an honest review. Would I recommend this hotel, NO!! The only redeeming thing I can say about this hotel is Claudia on reception does her best for you. If you don't care about your holiday, then go ahead and book, personally I think life is too precious to waste time in bad hotels. What should have been a fantastic experienced was ruined by this hotel stay.

After reading the reviews I did not have high expectations. When we arrived, we were greeted by a very friendly and helpful lady at reception. The rooms are dated but clean. The location is very good and the shuttle bus to and from the airport is only 8euro each. We did not use the public transport for the whole weekend as everywhere was within walking distance to the hotel. For value for money, I would recommend if you are looking for a hotel in a good location and are not bothered about having an on site bar and restaurant. I would return.

It was very funny stay. I booked this hotel for 6 days and I did not have water in the shower not even for one day! I talked to receptionist but it did not help. No water in the shower, no shower at all. And one more - they close the hotel for the night time, pull down the metal blinds to the ground. I came back to the hotel in the evening and did not find my hotel, I just walked past. Did not see the hotel at all. It was quite scary.

Shambolic check in, kettle covered inside with mould Advised we werein annexe and given access code, it didn't work, no staff on duty so spent 1.5hrs before discovering we were in fact in main building, complained next morning, staff unresponsive and lied about logging our complaint, shambles Advised we were booked in to Hotel Restaurant on arrival....but it's been shut for months