He Lu Calvin Ong
18 November 2022
You are better off spending your money elsewhere.
Everything is broken in this hotel, wifi is broken, electronic door locks across the whole hotel were broken, staff were extremely rude to Asians, served food that turned bad for breakfast. Door is not 24h accessible cause night duty receptionist is either sleeping at the back, or smoking somewhere far from the hotel. Was stuck outside in the cold for 30mins, finally managed to wake him up, and wasn’t informed that all electronic doors locks were broken. Went up, came back down, asked for rectification, was handed the wrong key, went up and came back down again and was finally given the right key. No apologies and all this happened at 3am in the morning. Next day, was in a meeting at the lobby at 4am, saw a girl locked outside cause receptionist was sleeping again, I opened the door for her. He woke up and told me to close the door instead of coming out and closing it himself.
No bedroom slippers when the floor is extremely cold in winter, no hair dryer, housekeeping does not clean your room, they come in, tidy up your bedsheets, and leave all rubbish in its place. After reading all the reviews about missing valuables, it made me wonder what would have happened had I not been diligent I locking up my valuables.
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