Palazzo Velabro - A Member of Design Hotel

Good place to try

房間還可以，服務一塌糊塗，晚上全是蟲子酒店説你咋不晚上説 半夜一兩點誰和你折騰啊？

超出了我的預期非常不錯的酒店值得推薦

酒店的位置特別好，樓下就是真理之口，透過窗户就能看到排隊的人，窗外也是一座建築遺址.離巴士站也很近，出門往右走就很快就能到國會廣場，威尼斯廣場，推薦走後麪往高處走的小路，遠眺整個古城遺跡 酒店的服務也特別好，我們將近11點才到，一直有人等我們幫忙搬行李，迷你吧入住用一次，有很多飲料，每天有小餅乾送.早餐時間很長，週末到11點. 裝修風格意式現代風格，很多細節很精緻，廚房用品齊全，而且隔音很好，窗外的鐘聲如果不開窗根本聽不見，入住體驗很好.

I chose Rome to celebrate my 40th Birthday and when reviewing countless properties I end up on Palazzo Velabro. 34 units. Small, intimate and located perfectly away from the tourist traps. The staff were amazing, helpful and made my stay feel extra special, Food and alcohol selection at the restaurant was perfect and affordable. There is the arch of Janus directly on the side of the hotel which gives it an extra touch. 5-10 min walk to Trastevere, 15 min walk to the coilseum, 20 mins to the pantheon and 45 mins to Vatican City. We did not take a taxi once! The service and hospitality is what made this trip my perfect bday hotel. 10/10 recommendation! Grazie Mille Palazzo Velabro Staff/Management!

I never leave reviews, but I feel compelled to warn fellow travelers — especially minority guests — about my deeply upsetting experience at this property. I am a Lifetime Platinum Elite member and have Ambassador status for the last four consecutive years. I’ve stayed over 1,500 nights with Marriott, and never in all those years have I experienced such appalling service and blatant disregard for loyalty, cleanliness, and basic human decency. From the moment I arrived, I was made to feel unwelcome. The front desk associate, Georgina, was shockingly rude and unprofessional. Her demeanor was cold, her tone dismissive, and the look in her eyes said everything — I was not welcome. Despite upgrade-eligible rooms being available, she flat-out refused to honor it. I was rushed into one of the worst rooms I’ve ever stayed in: filthy bathroom, broken shower door, and unfilled toiletries. Multiple service requests went ignored. When I voiced my concerns and requested to speak to a manager, I was met the next day by Tommasa Aquino. His response was not only inadequate — it was combative. After I shared my feeling that I was being racially discriminated against, his attitude became even more defensive and disrespectful. He wouldn't even look me in the eye while dismissing my concerns. His behavior was appalling and unfit for a managerial role. Let me be clear: the service I received was not just poor — it was discriminatory. I noticed stark differences in how staff interacted with non-minority guests, who were treated with warmth and enthusiasm. I was treated like a second-class guest, my loyalty ignored, and my concerns brushed off. This is a stunning property — but it is being destroyed by a toxic, unwelcoming staff and a management team that condones their behavior. No guest should have to feel disrespected or unsafe, especially in 2025. And to make matters worse, getting to or from the hotel is a hassle — no direct taxi or Uber access, and guests are forced to drag their luggage down stairs. Unless there are serious changes in staff and management, this hotel should not carry the Marriott name. If you're a minority traveler — or simply someone who values respect and basic hospitality — I strongly advise you to stay elsewhere.