Hotel Napoleon

It is a bit far from most tourist area, main train station. The view of the room is not nice. However, the room is clean and enough space. Would be a good 3/5 rating.

Amazing location well positioned to main train for travel ease. Hotel staff very helpful!

I strongly doubt some of the hotel staff are ******. On June 29, 2024, around 3:00 PM, I sat in the hotel lobby for half an hour before checking in, and on July 1, 2024, after checking out at 10:58 AM, I sat in the same place for another 40 minutes because my train was not due yet. I cannot be completely sure if the two front desk staff members were the same each time, but during my time in the lobby, they exhibited racial discrimination. They actively provided travel information and farewells to guests from Western countries, but only performed routine duties for all Asian guests. I personally witnessed two front desk staff members verbally attacking an Asian guest in Italian when the guest couldn’t find their bank card quickly （I think the guest does not understand Italian） While language barriers or cultural differences might affect communication and expression, such behavior is appalling for professionals in the service industry. There is already too much ugliness and injustice in this world. Why does such a low-level act occur in Rome, a world-renowned tourist city? This behavior undoubtedly tarnishes Italy’s reputation and was the biggest disappointment of my trip to Italy. Ps：Some major issues with this hotel: 1. The single bed room is an individual room within a suite, so the soundproofing is poor. You can hear any noise from the neighboring rooms. If you have no choice but to stay here, please use earplugs. 2. The shower space is extremely narrow, similar to a student dormitory in the UK. It’s hard to imagine a four-star hotel in 2024 having such a cramped bathroom.

Great location, 15 minutes walk to the Colosseum. Good restaurants and grocery stores nearby.

I loved everything about my stay here. All the staff were welcoming and eager to help. They remember your name and make you feel very comfortable during your visit. They breakfast had plenty of options. They have a nice lounge area where you can relax after a long day out.

Bad for this price