Ulasan The Rome Edition

1. Staf hotel mencuri cincin senilai 20.000+ dan memasukkannya ke dalam tas pada siang hari. Ketika dia kembali, dia menemukan bahwa tasnya telah dibalik dan cincin itu hilang. 2. Pengurus rumah tangga dua kali menggesek kartu untuk masuk kamar tanpa mengetuk meskipun sudah digantung tanda Jangan Ganggu. 3. Pesta di lantai 8 berlangsung sampai dini hari, ruangan tidak kedap suara sama sekali dan saya tidak bisa tidur.

The service was terrible from reception to the room service save for the concierge who was excellent. They seem to think it’s ok for you to have to speak to all their different departments to get anything done and there is no APP. The food and the breakfast was, however, amazing. The hall way and garden was beautiful albeit the rooms are a bit poky and have a musty smell in the shower.

Great ambiance. Clean rooms and beautiful roof top restaurant. Location is near Spanish steps for shopping’s. We love this hotel.

Excellent view and service

硬件拉滿 環境沒的説 1.在辦理入住付按金時 由於個人原因沒帶信用卡且是銀聯卡 衹能付款現金 在我説明情況後我想付款200eur按金 但前台經理表示必須400eur 否則無法入住 期間我提出不打算在酒店消費 能否通融 但是未果 最後無奈 翻出身上所有現金405eur 交完按金400eur 就剩5歐 …導致我接下來無論是吃飯還是打車 都寸步難行 最後我用導航找到一個能用銀聯取錢的atm共耗時40min……在我去過的任意國家的五星酒店 我都沒遇到如此《執拗》的工作人員 、換做我是值班經理 我也絕不會讓我的住客如此難堪…… 2.退房時流水清單無故多出一份消費早餐消費（我定的房間包含早餐）在我發現後經核查後才免於扣費 3.平均一晚600歐的酒店連歡迎水果都沒有……哪怕是糖果 綜上所述、結合攜程上其他住客的評價 對中國人有沒有區別對待 大家自行體會

出差訂的。環境好，乾淨衞生。 服務：態度好。

太普通的酒店，完全不值一萬多人民幣

本次是朋友旅遊，酒店還可以，下次還會來！

近市區，購物方便，服務人員態度好，住宿乾淨值的推薦

前台很垃圾！！！！！ 整個服務也不好 影響出去旅遊的心情還這麼貴

盛名之下，不如六善。

Food was good. Room was ok. Reception and atrium were laid out terribly. Almost fell over multiple times. If you're clumsy or overweight avoid hotel unless you want to hurt yourself and/or others. Someone stole money from our room. We put the DO NOT DISTURB sign on but all of the cleaners ignored this throughout our stay. Person who handled it was nice enough in person, but once we left we had no contact. We left a review detailing our experience, but were contacted by the person who handled our case who for some reason was deeply disappointed in us for them not having sorted our case. We understand no details can be given but why no information on the resolution? Anyways they sent a message saying they were deeply disappointed in us for having the guts to have money stolen from us in their hotel and then followed up with more questions for their investigation. My suggestion: don't go. Btw if I get a personal reply I will copy and paste into this review. Thanks

I booked for a month after seeing the picture of their swimming pool online. But found out it was closed when I arrived. I asked if they might provide help with finding me a pool. It took 5 days. The room I stayed in had a funky odor and one of the managers came upstairs but couldn't smell anything. Finally after a few weeks they offered me another room. I also made a special request to be on the lookout for a package I was expecting. It's been 2 weeks and when I tracked it, it showed the hotel had refused it twice. That was 4 days ago they said they would handle everything. I gave them the tracking number. Yet everyday nothing, they don't know anything. There is no follow up or care. This morning again I asked worried the package would be returned. Two people downstairs claimed that it was because 40 Euros was due. I've paid in full for 1 month in advance and it is against policy to trust a guest for 40 euros. I don't know what is going on. The hotel is not full at this time of year. Yet they don't have time to handle anything immediately or with care. The hotel is beautiful but for me it stops there. I can't imagine why they would refuse a package twice. Now my cousin is working on getting it for me. She contacted UPS today and they claimed there was no money due. The staff claims to care about guest happiness but don't have any recall of requests made in first couple of days. They blamed me after 4 days of not handling my delivery, that I had been sick, that money was due, but never left a note or called up to the room. To say that my package was refused. Just a huge waste of style.

Follow up day 6. I booked a 1 month stay based on the pictures of the pool. When I arrived I was told by Federika that it was closed!! This was NOT noted in the pictures selling the hotel. I require aqua therapy and explained this to Federika, I felt confident she would make this up to me. Make a few calls to find me a nearby pool. This took 5 days!!? The hotel should have paid for the 1 month membership, in my opinion. But didn't offer. After having paid for the full month in advance 5 days before arriving I was asked for my credit card again for another 5000$ pre-authorization when I arrived to check in. Federika swore to me that my payment in full never went through, that she sees this all the time. Of course she was wrong. It would have been nice to get an apology. I asked NOT to charge this particular CC because of the fees. And I was told yes yes no worries. But no no they had already done the damage before I even arrived. I don't understand this business of model. It doesn't make for repeat clients or wanting to spend at the hotel. I don't blame the staff. The owners evidently... My room #311 smells like ass. I don't know if it's the plumbing. But I would (ass)ume that they know about this. I've seen other reviews with similar complaints about plumbing. Needs to be rectified as well. I sleep with the windows open. AND it's pretty cold. I actually had to buy incense too. Rooms2.0 Service3.0 Location2.0 RoomsNO POOL as advertised. No rooftop access New Years Eve. Room clean, but SMELLS terrible, must leave windows open in January. Refrigerator is packed. Not good for business or working, no desk. I appreciate that after 2 days I was able to get one. Food and drinksNo breakfast. God knows how much that might be. No price list for mini-bar. This is why they probably wanted the additional 5000 dollars after I had already paid for a month in full.. Noteworthy detailsI blame the owners and not the concierge for this nightmare. The entire point of going on holiday and getting a 5 star hotel is that everything would be handled with elegance. Instead I have had to complain online.