Ulasan The Rome Edition

1. Staf hotel mencuri cincin senilai 20.000+ dan memasukkannya ke dalam tas pada siang hari. Ketika dia kembali, dia menemukan bahwa tasnya telah dibalik dan cincin itu hilang. 2. Pengurus rumah tangga dua kali menggesek kartu untuk masuk kamar tanpa mengetuk meskipun sudah digantung tanda Jangan Ganggu. 3. Pesta di lantai 8 berlangsung sampai dini hari, ruangan tidak kedap suara sama sekali dan saya tidak bisa tidur.

The service was terrible from reception to the room service save for the concierge who was excellent. They seem to think it’s ok for you to have to speak to all their different departments to get anything done and there is no APP. The food and the breakfast was, however, amazing. The hall way and garden was beautiful albeit the rooms are a bit poky and have a musty smell in the shower.

Great ambiance. Clean rooms and beautiful roof top restaurant. Location is near Spanish steps for shopping’s. We love this hotel.

Excellent view and service

硬件拉滿 環境沒的説 1.在辦理入住付按金時 由於個人原因沒帶信用卡且是銀聯卡 衹能付款現金 在我説明情況後我想付款200eur按金 但前台經理表示必須400eur 否則無法入住 期間我提出不打算在酒店消費 能否通融 但是未果 最後無奈 翻出身上所有現金405eur 交完按金400eur 就剩5歐 …導致我接下來無論是吃飯還是打車 都寸步難行 最後我用導航找到一個能用銀聯取錢的atm共耗時40min……在我去過的任意國家的五星酒店 我都沒遇到如此《執拗》的工作人員 、換做我是值班經理 我也絕不會讓我的住客如此難堪…… 2.退房時流水清單無故多出一份消費早餐消費（我定的房間包含早餐）在我發現後經核查後才免於扣費 3.平均一晚600歐的酒店連歡迎水果都沒有……哪怕是糖果 綜上所述、結合攜程上其他住客的評價 對中國人有沒有區別對待 大家自行體會

出差訂的。環境好，乾淨衞生。 服務：態度好。

太普通的酒店，完全不值一萬多人民幣

本次是朋友旅遊，酒店還可以，下次還會來！

近市區，購物方便，服務人員態度好，住宿乾淨值的推薦

前台很垃圾！！！！！ 整個服務也不好 影響出去旅遊的心情還這麼貴

盛名之下，不如六善。

We had two rooms here for three nights. It's a new hotel, so everything is still sharp. The lobby setup is a bit strange: you have to weave through couches to get to the front desk. The rooms themselves were beautiful and comfortable. That's where the good ends. The staff are all very aloof. Walking past them every time you come through the lobby felt... judgy. Do not eat here unless it is included. Breakfast will charge a HUGE amount for very little food, and that staff all act like they don't care and would rather be doing anything else. They all act above everyone, including the guests that they are there too serve, and don't provide service. Note: There was a power outage while we were there. As all parts of the rooms run on electricity (including flushing the toilet), this was a bigger issue than it would have been in a more traditional hotel. The hotel offered NO apologies or compensation for the inconvenience, not even as a gold level bonvoy member. Again, huge prices and ZERO customer service. Maybe this is a Rome thing, but we noticed it throughout our entire time in Italy.

Everything about this property was amazing- the conceirge, the people at the restaurant, the bellboys. Everything was top notch. The hotel was very well situated, the rooms were clean, modern and well kept. I would highly recommend people to stay at this property.

Our stay at the Rome Edition was spectacular from start to finish. The design, accommodations, amenities, and most importantly the staff were all top notch. Esmeralda went above and beyond to make us feel welcome and provide personalized service. Our suite was extremely comfortable, and the modern design was relaxing and beautiful. The Le Labo black tea products were a special touch. Everything you might need is provided and the staff was extremely helpful and accommodating with recommendations and reservations. We had drinks in the exquisite lobby and the Punch Room, both were exceptional with great service and lovely cocktails. We thoroughly enjoyed our breakfast at Anima, and the outdoor courtyard is a beautiful oasis amongst the city. Both evenings of our stay we enjoyed the most spectacular sunsets with the best views of the city from the rooftop pool area. We cannot express enough how much we enjoyed our stay, and if we ever find ourselves in Rome again the Rome Edition will always be our first choice.