Great potential, but their left hand definitely doesn't know what the right is doing!
My stay felt like a comedy of errors where I was the punchline. First, the breakfast saga: I pre-paid for my breakfast at check-in. Yet, every single morning, the restaurant staff looked at me like a breakfast bandit trying to sneak a free croissant. “Room number? Is breakfast included?” Cue me, once again, explaining my pre-paid status like I was telling a fascinating but unlikely story. I half expected them to ask for a signed affidavit from the front desk manager by day three.
Then there was the Pool Surprise™. The website features the pool, but conveniently forgets to mention it costs extra. At check-in, I asked, "Where's the pool?" They pointed. They did not, however, point and say, "...and that'll be $20, please."
So, picture this: I'm there in my swim trunks, towel slung over my shoulder, ready for a dip. I get greeted not with a "hello," but with a request for my credit card. I had to do the walk of shame back through the lobby, damp and disappointed, to pay at the front desk. A simple heads-up would have saved us all from that awkward little parade!
The place itself is nice, but honestly, it seems like the different departments only communicate by carrier pigeon. And I'm pretty sure one of those pigeons got lost.
Pros: The room was good (if a bit tired), and the bed was comfortable.
Cons: Be prepared for a mystery fee adventure and to repeatedly prove you've paid for things you've already paid for.
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