BIG4 Aussie Outback Oasis Holiday Park

Very spacious caravan site. Good amenities. Camp kitchen was ok, the hot and cold taps in the sink are separated so you can't really use "warm" water to wash up which is not very functional. Laundry was good with plenty of clotheslines to use.

Charters Towers Big 4 is a nice spacious Caravan Park. The Park looks slightly rundown in some areas which lets it down. Stayed in a Cabin which had the same issues, which I feel is letting it down from being a really nice Caravan Park. It’s on a main road but it wasn’t an issue for a good nights sleep.

Not sure how this place has such a rating over 4 stars. Between the noise from the toilet running 24/7 and the hi-way was not a peaceful stay. Office staff were quite abrupt and on the rude side when it came to any interaction with them. Definitely not the country hospitality that is received at other establishments. Recommend to pick elsewhere and utilise great free camping facilities around the area.

I can only describe what I have experienced at this park and say that I do NOT recommend staying here if you place any value on your child's safety or respect you as customers. Our experience staying in a cabin was OK untill I tried to book again I contacted the office * to advise the shower door had come of its rails - this should of been picked up in cleaning and maintenance because yes these doors do get stiff to move prior to getting to the point of coming off the rails completely. I advised the office by phone and stated it was not urgent and could wait till we checked out. * we couldn't find the power switch for the stove and the guy came over after a few minutes...not long but he didn't go straight to it found the switch. * the swing opposite the cabin broke while my child was mid swing. the rope part of the swing had worn through at the top where it connects to the top rail. again this should of been picked up in a safety inspection prior. my child (10 yr old approx 30 kgs average child) could of broken her neck or anything. I didn't at that point take things further and I will do what I can to warn parents to check the safety of the play equipment supplied. Being a big 4 park that is advertised as being kid friendly i expect a standard which this park failed miserably. I did report the swing breaking while my child was Mid swing to the office as soon as I could. I tried to book into a cabin again only to find im blacklisted due to supposed damage to the cabin. later confirmed to be damage to the home made bunk bed. At the time I was unaware of any damage but my child has said to me the ladder step ( home made) came off in her hand when she touched it. Again this should of been picked up in a regular cleaning amd maintenance inspection. I was never contacted to pay any damage fees etc. on querying this I was told " it was only a very quick fix just hammering a nail or 2 back in, it was quick and didn't really cost much so never contacted you" this really didn't sound fair and reasonable to me to be held responsible for the lack of maintance. I didnt want to post feedback but felt I need to inform future guests to cover themselves for any claims that should fall into the maintenance of the park being blamed on the guest. I tried to sort this out with the office when I tried to make the 2nd booking. I was told " Take it up with the owners, they are away in NSW" I asked when they will be back and with snotty attitude was told " when they get here" the attitude of the assistant manager was atrocious. this should not have happened. so No I do not recommend staying here.

We were at the park for a once in a lifetime family reunion, all 22 families stayed at the park, some in cabins and others in vans. Our stay there was soured by a certain staff member who was rude and pompous, who accused our group of lighting a fire that we didn’t do. Yes, we had a fire Saturday night that we were not aware that wasn’t allowed, but the Sunday night one I personally saw it come alight by its self while we were sitting around the table enjoying one another’s company for the last night before most of us headed back home the next day. He made us feel like naughty little children and I must add our ages ranged from the the ages of 50’s to 90 year olds who know better than to disobey the park rules. I must say that the park is well maintained and very spacious, the amenities are great but shame about the staff that run that establishment, especially after reading his reply to a review by a family member about being happy that we won’t be coming back to his park. Not acceptable and professional from someone in his position. And yes we won’t be back while that certain person is running that park which is a shame as the last time we stayed at that park was more memorable than this one.

i recommended this property to family, 22 booked for a family reunion. Stay was soured after being accused of something we didn’t do. I absolutely understand the proprietor has to deal with difficult people, but diplomacy goes a long way. We have vans and travel. Never here again.