Blue Bay Hotel

Ce fut un séjour affreux. J’avais téléphoné trois fois avant de réserver en demandant d’être sûr d’avoir le calme. Au contraire c’est comme si vous viviez au centre d’un supermarché autant pour les repas que pour la nuit dans ma suite familiale avec vue sur la mer . Des bruits de couloir épouvantable qui commencent à partir de huit heures et peuvent également se répéter pendant la nuit. Les portes correspondent à des portes en papier. Je pouvais deviner si les personnes qui passaient portaient des semelles de cuir ou de crêpe C’est une expérience abominable que je ne conseille à personne Comme je voulais récupérer, j’ai voulu m’assurer du calme par ses différents coups de fil avant de réserver. En arrivant j’ai constaté à quel point nous avions affaire à un hôtel énormément bruyant, un petit déjeuner qui était un véritable cauchemar. J’ai voulu immédiatement annuler et proposer 30 % de dédommagement. Trip.com a v raiment essayé de joindre le responsable de l’hôtel qui au début faisait mine de vouloir accepter pour refuser tout simplement par la suite. (3 heures) C’est ma pire expérience hôtelière de ma vie. Le personnel est très agréable. À la réception excepté Selen qui a été charmante depuis le départ, j’ai eu affaire à des robots. Pas moyen de parler au directeur de l’hôtel. Décidément je ne faisais pas le poids. A fuir de toutes ses forces

Where do I begin? I travelled with my family of five (husband and 2 adult sons, and son’s gf) to Labranda Blue Bay Resort at the end of September (24th) This was definitely not a four star hotel as advertised in the lovely brochure photos, it is more of a two star and that is pushing it. We arrived in reception to check in and were greeted by a surly young man who seemed as he was reading from an autocue (as he was so robotic) We paid our taxes, €7 per room, per night (joke) and we were then told that our rooms were located on the other side of the complex and we would be taken there. We were loaded onto a golf type cart and transported to ‘block 6000’ having passed through’Beirut’, a derelict building storing old mattresses and furniture for everyone to see. We were shown to our rooms, we had booked 3 rooms for us all which had ‘garden views’ On arrival I tried to unlock the ageing and rusty door lock and was met with some resistance. After gaining entry to our room we were met with a dated, tired and dusty room. The floor tiles in the main room had rust on them under the table, the tables themselves were shabby and definitely not chic. The balcony walls had green algae growing on them. The balcony furniture was dirty and tired looking and there was water all over the floor from an overflow pipe. The tiny shower room was also dated and smelt of bad drains. Be aware, tiles are very slippery when wet. I wanted to complain to the management and ask to change rooms, but this would have meant that the family would be separated as we were all on the same corridor. Instead we agreed to make do. We unpacked and decided to take a dip in the pool out the back. The pool did not look as if it had been cleaned this season as it had loads of dead insects floating around in it. Having decided against this we went to the poolside bar to order 4 beers and a lemonade. On arrival we went to ask for the drinks and we were met with the lady there shouting abruptly ’ I have no cups, you get cups?’ Having paid over £3,500 for this holiday, I was not about to go collecting the empties for her just to get a drink! We moved to the main hotel and ordered some ‘watered down’ beer from the miserable staff there instead. It seems as the hotel has no care and attention being paid to it as there did not seem to be any staff coming round and generally tidying/clearing away at all. We did find some unused sun-beds at the pool, but on closer inspection discovered they were all broken and had large holes in the fabric. At this point I wanted to get straight back on the plane and go home as this was turning into a miserable experience, not a well looked forward to holiday. And talking of planes, it would have been easy to get back on one as they literally flew over our heads every ten minutes until the early hours. Every time a plane flew over, we had to stop our conversation as you couldn’t hear each other! If I had known that this hotel was directly under the flight path, I wo

Stayed for 10 nights with my family (3 adults and a 17 year old) Booked a family room and a double room with sea view. Positives: - Staff was friendly throughout, reception was really helpful in organising taxi’s and advice on buses to Rhodes. All staff seem to work really hard! - Main pool area was nice, also had various other pools situated around the grounds. Waterpark was fine, 5 large slides and an area for smaller children. - Food was varied and enjoyed the majority of it. The roasted lamb was delicious! - Although we didn’t get involved with the entertainment, the staff was always enthusiastic, happy to talk to you and had a laugh with you at times - perfect if you have little ones. - The grounds are lovely and are kept really well. - Close to the airport and easily got a taxi from outside the airport. Negatives - Huge cues in the evening, we ended up getting 2 drinks at a time. In my opinion they needed more staff on considering the size of the hotel and the amount of visitors it had. Drinks were average. - Never been to a resort either where ice creams and slushes were charged as an extra (just to point out you can get ice cream at meal times) - A few times we had housekeeping just walk in even though we put the ‘do not disturb’ sign on the door. - There was several times when cues were so long out the door for your evening meal, again maybe this needs addressing for such a large hotel. - The rooms could do with being updated and cleaned properly (DONT LOOK UNDER THE BED) Other things to mention: There was quite a few cats around although it didn’t bother me, I can see this may bother others. We had a couple of good nights at Billy’s Bar which is just a short walk from the hotel, we took a taxi twice into the main area of lalysos where we ate/drank at Trinity Bar and Alkionis Sports Bar. We also took a bus in Old Rhodes Town, where we booked a boat trip for later in the week. Overall we had a lovely holiday with our extended family who we’ve not seen for a while, weather was gorgeous however we would not return, there wasn’t enough around outside the hotel for us but that’s personal preference.