Ulasan RiKu Hotel Reutlingen

I stayed here as part of a business trip for 2 nights. The hotel itself was very nicely decorated. The staff member who checked us in (Lyubomir Ivanov) was very friendly and accommodating throughout our stay. The room was a good size and also nicely decorated. The mirror however was in a strange place – right next to the door and not by the dressing table which was a bit awkward. The bathroom was lovely and the shower was large. The do provide an all in one shower-bodywash, and a hairdryer is in the room. The TV was big and had a variety of channels. There was some issues with the window that few in our party had trouble with. You cannot open it, you need to get a member of staff too, even though it only opens a little, and then ask them to close it too. There was also unfortunately no kettle. They provided you with one small bottle of sparkling water (in a double bedroom 2 would have been better). The bed was comfortable however I did find it strange having 2 separate duvets on a double bed. There is also NO SAFE. Overall comfortable but a kettle would have been appreciated for boiling water. Breakfast was ok. A selection of teas, coffee and some juices. No cooked food. A few cereals and the yoghurt/fruit was nice. Disappointed there was no hot food, and there was only rolls of bread (no toaster), and a few croissants – that were not replenished. For the number of guests there, especially on our second morning, I would have hoped more would have been supplied and maybe even a bigger variety of pastries. There is NO BAR here – drinks and snacks from a vending machine are available, (‘wine’, beer, soft drinks, prosecco and a couple of spirits with mixers). However this was not restocked, but when we did ask at reception and Lyubomir restocked it straight away and said we could pay for a few warm ones now whilst we wait, with a bucket of ice, which was very kind. Very annoying that the tea/coffee machine had no teabags by it throughout our stay, so paying for a hot water – I was lucky I had my own teabags! Also, what I found strange was the lift you could only access your floor or the ground floor with your keycard. This was to avoid customers going on other floors. A bit of a pain if you are staying on a separate floor to your travel companion and have forgotten something, so have to go to the ground floor, meet up and then go back to your room! There is also have a pool table you can use. Also, to presumably cut staff costs – there is 1 to 2 people available on check-in – and they leave the hotel by 11pm. After that there are no staff available. Overall the room was nice, staff were friendly and it is a short walk from a couple of restaurants. However due to the lack of a bar, lack of staff availability and breakfast not being the best, I wouldn’t stay here again for more than 1 night.