Hotel Cabogata Jardín

房間空調效果極差，房間裏悶熱得睡不着，與前台溝通也不解決處理

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We chose this over the more expensive sister hotel and it didn’t look the job for a two night stay. Retamar is very much a Spanish resort so the staff didn’t speak much if any English but Google translate got us through. The star of the show was the room, a Junior Suite with an excellent balcony facing the beach. Nice air double room and the hotel kindly put an extra bed in the living room so our two large teenagers could sleep in relative comfort there. The pool was nice and there are games and water slides available for younger kids. For even younger kids a mini water park seemed very diverting. This isn’t a luxury hotel but four star is fair and we had a nice time there.

I stayed at the hotel for a night, it was really relaxing and I still regret why I didn’t stay longer! The atmosphere of the hotel was very pleasant and you could escape from the noisy world for a while ! Room : spacious, clean and neat with stunning sea view. Breakfast: divers, fresh , delicious

After a pretty hectic couple of months, I decided to book a solo trip to Spain and after some searching, this hotel was the best price. However, I now understand why the hotel was such a low cost and TUI listing the hotel as 4* is laughable. Some aspects of the hotel are lovely (my room was nice and modern and the pool area is really nice) but everything else is bang average. The staff’s downright unpleasantness and hostility to English people is also something that I need to mention. During this week stay I have lost count of the amount of times that I have been completely blanked by members of staff when trying to order food and drink to a point where I’ve had to get up from my table and walk over to the bar area so they physically cannot ignore me. Spanish people, however, are served at their tables and quite clearly treated a lot better. I have worked in customer service roles my whole working life, and know for a fact that it is not difficult to be nice to people - Particularly people like me who are clearly travelling on their own. Another absolutely mental thing that just happened was that a short time before me typing this, I returned to my sun bed after popping to the toilet (I was gone for a max of ten mins.) on my sun bed was a note warning me not to leave my belongings or else the staff have a right to remove them if they are getting in the way of other guests??? Literally all of the beds around me bar one are completely empty!! I have been on a sun bed in the same area all week so the staff know that I get here early and stay here all day, so to receive this note is frankly quite nasty and underhanded. What would you like me to do, wee in the pool??? I have attached photos to this review showing the note as well as the empty beds around me. Overall, weather has been fab and it’s been lovely to have a relaxing break away. I wish, however, that I’d booked the Barcelo next door instead. Do better Cabogata Jardin.

Thank you so much for everything!!! Check in was easy and fast, hotel was lovely’s and the food was superb every single day! We met the F&B manager Oscar who was outstanding on helping us with all our allergies and problems that we had. Once again thanks and we will be back again for sure.