The Ritz-Carlton Rabat, Dar Es Salam Reviews

Response from Property: Dear Ms. Doua, Thank you very much for taking the time to share your wonderful experience at The Ritz-Carlton Rabat, Dar Es Salam! We are absolutely thrilled to hear you had such an amazing stay. It brings us great joy to know you enjoyed your massage at the spa. We are also delighted that you savored our afternoon tea in the Lobby Lounge, enhanced by the beautiful traditional Moroccan music. Creating memorable moments that blend luxury with local culture is what we strive for. Your special mention of Maryam and Abdosatar is truly appreciated, and we will be sure to pass along your kind compliments to them. Recognition from our guests is the greatest reward for our team. We are so pleased that you have such positive memories of your time with us and we look forward to welcoming you back to The Ritz-Carlton Rabat, Dar Es Salam, in the near future for another exceptional experience. Sincerely, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam

Response from Property: Dear Ms. Salma, Thank you very much for taking the time to share your delightful experience at The Mediterranean Brasserie at The Ritz-Carlton Rabat, Dar Es Salam.We are truly honored that you chose to dine with us while visiting your sister. We are especially thrilled to hear that you found our hotel to be a "pearl in Rabat" and that you appreciated the charming service provided by Fatiha. Your kind words about her attentiveness and warm smile are wonderful to read, and we will certainly share your compliments with her. It's our aim to ensure every guest feels well looked after, and we are so pleased that Fatiha made your experience a memorable one. We very much look forward to welcoming you back to The Ritz-Carlton Rabat, Dar Es Salam whenever your travels bring you back to the city. Laurent Demoulin - General Manager The Ritz-Carlton Rabat, Dar Es Salam

Response from Property: Dear Mr. Salah, Thank you very much for taking the time to share your wonderful experience at The Ritz-Carlton, Rabat. We are absolutely delighted to hear that you enjoyed your visit, especially the service you received at our pool area. It's truly rewarding to know that Hajar made your experience a positive one. We will be sure to pass on your kind compliments to her – she will be thrilled to know she made such a positive impression. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back to The Ritz-Carlton Rabat, Dar Es Salam again very soon. Laurent Demoulin General Manager The Ritz-Carlton Rabat Dar Es Salam

Response from Property: Dear Guest, Thank you so much for your wonderful review of your Iftar experience at Rihla Restaurant at The Ritz-Carlton Rabat, Dar Es Salam. We are absolutely thrilled to hear that you found it to be the best Iftar in Rabat. We are delighted that you appreciated the delicious food, the luxurious service, and the magical décor of Rihla. We strive to create an immersive experience that captures the true essence of Moroccan hospitality and culture. We are especially pleased that you enjoyed the stories shared by our team about the food and the restaurant concept, and that the live Andalou music enhanced your experience, creating a cinematic atmosphere. Your feedback is truly appreciated, and we are honored that you plan to return. We look forward to welcoming you back to Rihla and The Ritz-Carlton Rabat, Dar Es Salam, for another unforgettable experience. Warmest regards, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam

Response from Property: Dear Jac, Thank you for taking the time to share your positive experience at The Ritz-Carlton Rabat, Dar Es Salam. We are delighted to hear that you enjoyed our expansive property, beautiful outdoor features, and comfortable indoor spaces. We appreciate your feedback regarding our restaurants. As you mentioned, our restaurants are currently open, offering a diverse range of culinary options. We are committed to providing our guests with the highest level of comfort and luxury. Your kind words about our rooms and the stunning views are truly appreciated. We hope to have the opportunity to welcome you back to The Ritz-Carlton Rabat, Dar Es Salam in the near future. Sincerly, The Ritz-Carlton Rabat, Dar Es Salam team.

Response from Property: Dear Ms. Chaimae, Thank you very much for your wonderful feedback and for choosing to return to The Ritz-Carlton Rabat, Dar Es Salam. We are thrilled that you appreciate the new ambiance and our carefully curated menus and dishes. We also sincerely appreciate your understanding regarding the buffet brunch. Your comments are valuable, and we will certainly take them into consideration as we continue to refine our offerings. It warms our hearts to know that Maryam in our lobby made such a special impression on you during both of your visits. We are incredibly proud of her dedication to providing exceptional and personalized service, and we will be sure to share your kind words with her. It's truly our pleasure to make our returning guests feel welcomed and remembered. Thank you again for your kind words and for recognizing the professionalism and warm hospitality of our entire team. We look forward to welcoming you back to The Ritz-Carlton Rabat, Dar Es Salam for a third visit in the future. Laurent Demoulin - General Manager The Ritz-Carlton Rabat, Dar Es Salam

Response from Property: Dear Mr. Pedro, Thank you for taking the time to share your feedback regarding your fiancée's birthday celebration at The Ritz-Carlton Rabat, Dar Es Salam. We sincerely regret to hear that your experience did not meet your expectations, and we are truly sorry for the disappointment and discomfort you and your fiancée experienced. We understand your frustration regarding the handling of your pre-arranged requests and the lack of fulfillment during your special occasion. Please accept our deepest apologies for any miscommunication or oversight on our part. We take your concerns seriously, and we are actively investigating the situation to understand where we fell short and to implement necessary improvements. We recognize that as a newly opened hotel, we are still in the process of refining our services and ensuring that they align with the high standards of The Ritz-Carlton brand. We value your feedback as it provides us with invaluable insights for growth and development. We are committed to providing exceptional experiences for all our guests, and we are disappointed that we failed to do so on this occasion. We understand your concerns about our positioning of luxury, and we assure you that we are dedicated to upholding the values and standards that The Ritz-Carlton is known for. We are taking immediate steps to address the issues you raised and to ensure that our team is fully equipped to provide the level of service our guests deserve. We would appreciate the opportunity to discuss your experience further and to explore ways to make amends. We hope that you will allow us the chance to restore your faith in The Ritz-Carlton Rabat, Dar Es Salam. Sincerely, Laurent Demoulin - General Manager The Ritz-Carlton Rabat, Dar Es Salam

Response from Property: Dear Mr. Hicham, Thank you so much for your glowing review and for sharing your wonderful Iftar experience at The Ritz-Carlton Rabat, Dar Es Salam. We are truly delighted to hear that you found the evening unforgettable and that you appreciated the warm and welcoming atmosphere, the elegant décor, and the serene music we curated for the occasion. Creating a memorable Ramadan experience for our guests is something we hold dear, and your feedback is incredibly rewarding. We are also thrilled that you found our service impeccable. Our staff strives to provide attentive, friendly, and respectful service, especially during such a special time. We are pleased to know they contributed to making your evening comfortable and enjoyable. We are honored that you would recommend The Ritz-Carlton Rabat for a luxurious and memorable Iftar experience. It is our goal to blend tradition and elegance, bringing the flavors of Ramadan to life in an exquisite way. We hope to have the pleasure of welcoming you back to The Ritz-Carlton Rabat, Dar Es Salam, for another exceptional experience. Warmest regards, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam