The location is convenient, with supermarkets, shopping malls, and restaurants all within walking distance. However, it is about a 20-minute drive to Queenstown town centre. Parking is shared with the shopping mall, but we did not encounter any issues finding a space. Overall, the hotel is good in terms of cleanliness, location, and amenities.
For service, I would rate it 3 out of 5 stars. During check-out, there was no staff at the reception, and no one responded when we called for assistance. As we were rushing to catch a domestic flight, this was quite frustrating. Fortunately, a cleaner happened to walk by and helped by knocking on the office door, after which a staff member finally came out. I don’t think this level of service should occur at a hotel of this standard.
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