Ulasan Mercure Queenstown Resort

Tanggapan dari Properti: Dear Kirk777, Terima kasih telah berbagi pemikiran dan kesan Anda dengan kami. Kami sangat senang mengetahui bahwa Anda menikmati masa tinggal Anda di Mercure Queenstown Resort. Jika Anda memiliki masukan yang lebih spesifik atau terperinci, jangan ragu untuk menghubungi kami. Kami menghargai Anda memilih kami dan kami tidak sabar untuk menjamu Anda lagi. Salam hormat, Tim Mercure

Tanggapan dari Properti: M430331**** yang terhormat, Terima kasih telah meluangkan waktu untuk menyampaikan tanggapan Anda mengenai kunjungan Anda baru-baru ini di Mercure Queenstown Resort. Kami dengan tulus meminta maaf atas ketidaknyamanan yang Anda alami selama menginap. Sangat disayangkan mendengar perbedaan awal dengan alokasi kamar Anda dan kebingungan saat check-in. Yakinlah bahwa kami menanggapi kekhawatiran Anda dengan serius dan akan mengatasinya bersama tim kami untuk mencegah masalah serupa terjadi di masa mendatang. Kami memahami pentingnya memberikan layanan yang akurat dan memuaskan kepada semua tamu kami, dan kami mohon maaf karena tidak memenuhi harapan Anda dalam hal ini. Komentar Anda mengenai snack bar dan layanan F&B telah dicatat dengan baik, dan kami akan berupaya untuk memperbaikinya. area untuk melayani tamu kami dengan lebih baik. Kami menghargai masukan Anda karena membantu kami mengidentifikasi area yang perlu ditingkatkan. Kami berharap mendapat kesempatan untuk menyambut Anda kembali dan memberi Anda pengalaman luar biasa yang pantas Anda dapatkan. Salam hangat, Amy McMahonAsisten Manajer Mercure Queenstown Resort

Tanggapan dari Properti: Dear Guest,Thank you for your fantastic review of Mercure Queenstown Resort! We’re thrilled to hear you enjoyed your spacious room and found the resort convenient for accessing the main town.We’re delighted that your last minute decision to extend your stay in Queenstown led you to us, and it’s wonderful to know you’d choose to stay with us again.We look forward to welcoming you back on your next visit to our beautiful corner of the world!Kind regards,Mercure Queenstown Resort reservations agent

Tanggapan dari Properti: Dear DOY_TXW,Thank you for sharing your detailed feedback on your recent stay with us at Mercure Queenstown Resort. We are so pleased that you found the hotel to meet your expectations for both comfort and convenience!It’s fantastic to hear that you enjoyed the spacious, well maintained room, the picturesque lake views, and our dining options. We're also happy that you found our 24 hour reception and easy access to public transport helpful, along with the peaceful courtyard and swimming pools.We do understand that the uphill location might be a little challenging for those not driving, and while we don’t have balconies in our rooms, we’re glad that the views from the room itself made up for this! We also appreciate your understanding about our policy on microwaves, which we do not provide due to food safety regulations.Thank you again for your recommendation, and we look forward to welcoming you and your family back in the future!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Tanggapan dari Properti: Dear Abigayle,Thank you for your lovely review! We are so pleased to hear that you enjoyed our beautiful location and found everything to your liking. We hope to welcome you back to the Mercure Queenstown Resort soon!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Tanggapan dari Properti: Dear VivianLoveTraveling,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the inconveniences you experienced during your time with us.It's disheartening to learn about the issues you encountered with the cleanliness of your room and the service provided. Please rest assured that this does not reflect the standard of service we strive to deliver to our guests. Your concerns have been noted, and we will be addressing them with our housekeeping and guest services teams to ensure that such incidents do not occur in the future. We understand the importance of a clean and well maintained room, as well as prompt service, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable to us as it helps us to identify areas for improvement.Once again, we apologise for the disappointment you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Warm regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Tanggapan dari Properti: Dear Hereisjy, Thank you for your glowing review! We're delighted to hear that you enjoyed the stunning lake view from your room and that you found our facilities satisfactory. We strive to provide a peaceful and comfortable environment for all our guests. We hope to welcome you back again soon for another wonderful stay. Warm regards,Amy McMahon, Assistant Manager Mercure Queenstown Resort

Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback about your stay at the Mercure Queenstown Resort. We’re thrilled to hear that you enjoyed our stunning location, beautiful views, and the friendly service provided by our team.It’s wonderful to know that you appreciated the room amenities, as we strive to provide everything needed for a comfortable and enjoyable stay.We hope to welcome you back for another fantastic experience in the future!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Tanggapan dari Properti: Dear ChunLan,Thank you for sharing your feedback following your stay at Mercure Queenstown Resort. We appreciate your comments and are sorry to hear about the issues you encountered.We apologise for the inconvenience caused by the old bath tap and limited breakfast options. We will look into updating our facilities and improving the variety and quality of our breakfast offerings. Your feedback about the gym and parking is also noted, and we will work on making these areas more accommodating for our guests. Regarding ski equipment storage, we understand your concerns and will review our policies to ensure they meet our guests' needs more effectively.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with an improved experience in the future.Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort