Quanzhou West Lake Hotel Apartment

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

國慶來的時候要1500，現在淡季衹要500出頭，房間比想象中的好，45個平方，很舒適，前台在我要求下幫忙升級了湖景房，房間佈局合理，電視機65寸左右，可以投屏，機器人送外賣，周圍吃喝比較少，但是小白車在門口有休息點，基本上隨叫隨有，去幾個有名的寺廟基本15分鐘左右的小白車，入住送奶茶券，離店送礦泉水，前台有擺放咖啡糖果。 早餐有麪線糊，滿煎糕和花生湯這些福建名點，味道尚可，品種不多，但能吃飽 建議:配膠囊咖啡機就更好更衞生，畢竟熱水壺現在不太敢用！房間裏不知何故沒有擺放一次性拖鞋而且反覆利用的拖鞋，不太衞生，後來問保潔阿姨才知道原來是有一次性拖鞋的。牙具太單薄，不敢用力怕斷。肥皂可否改為洗手液更衞生

帶媽媽出行，前台專業熱情，為我們安排了可以看到西湖和日出的房間。特別是前台經理，熱情介紹景點和交通，教我們在哪裡乘坐小白車。使得出行非常方便！ 酒店的機器人送外賣物品也方便不少。 下次還會選擇這家酒店。