Movenpick by Accor Qingdao Sunmei

Definitely not a 5 star hotel they claim to be on Trip.com. The first room we were checked-in had a broken window that couldn’t be opened and the reception didn’t know about it, although the window was closed with a tape and they should have known that this room had a problem. There were not many guests in the hotel and plenty of rooms to be offered. In the next room we found out that the show was out of hot water. The problem was with the central supply system and instead of repairing it themselves, the hotel engineer was coming to our room claiming that we should discharge water for 5-10 minutes before hot water starts coming out. This kept going for almost an hour, we were tired and wanted to sleep because it was late evening. The problem didn’t require our assistance because the problem was with the whole hot water supply system, not with our exact room. Also, they brought us a small heater to the room which I was surprised about, but then I understood that it was because the air-conditioner which had a heater mode, didn’t work well. I doubt that the hotel would have enough heaters for all rooms in case they had more guests. Without the heater it was quite cold in the room. Next morning the house keeper came at 9-30 am!!!Which is insane. We were sleeping. I’ve never encountered a hotel at which the house keeper came that early and disturbed the guests. Finally when leaving the hotel, we wanted to take those one-time use sleepers with us to use during the flight and found out to our surprise, that for 4 days we were living in the hotel sleepers were not changed even once. I called the reception, it was early morning (like 6-30 am) and they told me that the house keeper will bring us the sleepers when she comes to work. I told that we were leaving already and the reception promised to bring the sleepers asap. 10 minutes later nobody came and we went to check-out. At the check-out I asked for the sleepers again and told the receptionist that the taxi has almost arrived, so that she could bring us the sleepers first and then proceed with the check-out. She didn’t listen to me, still first processed the check-out and only after it went for the sleepers. So it basically took me half an hour and my nerves to get the sleepers that were supposed to be in my room from the very beginning. The general manager talked to us after the case with the hot water and the house keeper coming early in the morning. He was very polite, but this doesn’t eliminate the fact that basic services in this hotel leave much to be desired. On the plus side, very comfortable beds and clean spacious room.

Great place.. We like everything very much! We received a very friendly welcome after midnight.. The room was very large and very well furnished.

Amazing Service, nice rooms and excellent quality of food absolutely “Movenpick like” - depending where are you going the location is absolutely ok… for me as a foodie it was a great experience 👍

服務：服務很好，很親切，還贈送了挖沙工具，第一天感冒有點嚴重，還送了了銀耳湯，喝了喉嚨很舒服。 房間很大很整潔，1.35的床帶小朋友睡也不窄;早餐很豐盛;位置確實不是優勢，不過這次租車自駕，倒也沒覺得不方便。

前台工作人員Wendy，Margaret、Anna、Lucy、Annie熱情專業，入住和退房效率很高。特別感謝周到服務，酒店還提供了歡迎水果，夜床服務等，房間內環境和衞生都很好，下次還會選擇入住

住得超舒服！房間乾淨整潔，床品柔軟透氣，必須誇誇前台小姐姐Margaret、Ashley！幫忙推薦周邊美食，細節到位～房間還送了水果，體驗感滿分💯 退房的時候還給我了我一個粉色的泡泡🫧 很喜歡💕