Parrotel Lagoon Waterpark Resort

I'd like to express my deepest appreciation to lifeguard Mohamed, who works at the pool. He's incredibly helpful, always friendly, and always smiling. He professionally ensures the safety and comfort of everyone using the pool. His warmth and positive attitude make every visit to the pool a pleasure. Mohamed is a true gem—make you want to come back! Thank you, thank you Mohamed, for your work🙏❤️

First of all, I am not a picky person. I only care about the basic things. However, in this hotel, I would say even the basics are missing. I truly don’t understand how it has such high ratings – they really mislead people. Realistically, even for someone who isn’t demanding, this hotel deserves no more than 3 stars. On a scale from 1 to 10, I would give it 6–7, and that’s for a non-picky guest. The only genuinely good thing was the room – renovated, clean, and comfortable, but we had to pay extra for it upon arrival. I don’t know what the other rooms look like. Everything else is a disappointment. The sea is cold at the end of November, the pools are not heated, beer is often unavailable, and the bartenders seem unmotivated. After 12 PM alcohol becomes paid despite the hotel being “all inclusive.” This is the first time I see something like this – if you offer an all-inclusive service, why is everything limited? It seems like there isn’t a single European manager who understands what tourists actually need. Everything is always lacking – a bit here, a bit there, but never enough. For example, how hard is it to provide popcorn? It costs almost nothing, even in Europe, and should be included here. But nobody cares. Even some simple snacks next to basic alcohol would already make a big difference. The evening shows are very poor – just a small stage and a few chairs. Only around 15 people sit down, others just walk by because there is nothing interesting to watch. After midnight the beer becomes paid, there are no snacks, and the food selection is extremely limited. Yes, sometimes there are a few hot dishes, but far from what you expect. When you think about it, even the 7 out of 10 rating feels too high. There is one positive thing – at night they actually serve food, not just sandwiches with cheap cheese, but real leftovers from dinner. So even at midnight you can find roasted chicken or other dishes. But besides that, everything else is very weak. I can say that even for someone who isn’t picky, this hotel is poor. I don’t recommend it to anyone. It’s a shame the rating is so misleading. I’ve travelled a lot and have plenty to compare with. Sorry, but this is my honest opinion.

Staff were lovely, Yousef at the outdoor bar was amazing, ahmed was super as he's was always helpful. Food wasnt to a great standard, needs more variety throughtout the week, had to eat out alot which to be fair was amazing and cheap. Arab bucks do amazing calzone with added spice if you ask. The hotel pool is nice and you dont have to fight for a sunbed either but this hotel could be even better with a few upgrades

Location was great, so close to everywhere with taxis averaging £5-10, the staff can do more for you, everyone is so friendly. They help in anyway they can and always have smiles. If you give them a smile, you get a lot back! Resturant staff was amazing with the children, I think my kids were sad to be leaving the staff more than anything. Room is massive, 1 English Channel on the tv and WiFi is hard to get on at the obvious times of day (pool closing times) amazing value for money…you really can’t go wrong for such a low costing holiday. Would defo go back

I'd like to express my deepest appreciation to lifeguard Mohamed, who works at the pool. He's incredibly helpful, always friendly, and always smiling. He professionally ensures the safety and comfort of everyone using the pool. His warmth and positive attitude make every visit to the pool a pleasure. Mohamed is a true gem—ohhh and ahh, make you want to come back! Thank you, thank you Mohamed, for your work🙏❤️

This was by far the most amazing resort I have stayed at in Egypt . The staff were incredible and attentive. And the communication was good. Thanks to Mohammed who made my stay extra special. I went with two children and The entertainment was fantastic for them . Food was also top quality . I would definitely recommend this resort.