Anantaya Resort & Spa Chilaw

The resort and spa is exceptional. The staff are very friendly and helpful, the rooms comfortable and clean, the swimming pools are the best. We used Athula transport with driver Dinesh, totally professional and reasonably prices. Dinesh is a truely a careful, safe, courteous and knowledgeable driver. Our stay and travels could not have been better. Thank you to everyone.

From the moment we arrived we found the service poor. Staff appeared disinterested. Our room was grubby and tired , the safety deposit box was not secured to anything and could be easily carried out of the room, sockets did not work. Our meal in the evening was poor. Slow service and waited an age to order - had to ask ! Waited over 50 minutes for food to arrive - if we hadn’t asked where it was then we may still be sat there! Food was so undercooked , seemed to have just been flashed under a grill - half ingredients were missing and it was inedible . My husband went to hotel toilets which were dirty . We are both expecting an upset stomach in the morning! We spoke to duty manager to no avail- just a shrug of the shoulders and production of the bill, a sad start to our holiday 🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲

First impressions are fabulous! As you look through reception to the beautiful view of the ocean you think you’ve arrived in Paradise. The pool area is lovely as you walk to your room. The rooms are very spacious with a dressing and sitting area. The ground floor units have outdoor seating and direct access to the pool. The bed was very comfortable . The bathroom had an enormous bath which could have been overlooking the ocean but everyone passing would have been able to see you ! The bathroom floor was very uneven. This resort is far from town. Once you’re there you’re a bit stuck there. The place felt almost closed. The restaurant is open 7.30-9.30am for breakfast and 7.30-9.30 for dinner. It’s a buffet and the food is good but there are a lot of flies, some birds and the odd cat in the restaurant.You can order snacks at the bar during the day but there is nowhere you can buy a packet of chips or a cracker or anything so if you have children take them with you. There are a couple of shops selling jewellery and clothes but we never saw them open. The beach looks nice but the sea was too rough to swim in . The place felt a bit desolate….

Very nice and relaxing place. The rooms have a great view and the rooms are very comfortable. There are 2 swimming pools with great views, too. Only their menu and the food need to get better. Overall experience is very good and I highly recommend it for couples and families.

The hotel has a local view great service should not forget Nuwan who gave us an exceptional service. Thanks to the staff and for the great service. We stayed is room no 504 which had all the services we needed. Such a beautiful room and hotel. Highly recommended

Just finished a tour of Sri Lanka with Inspiring Vacations, stayed in 7 different hotels, this was the worst by far. Lovely site, lovely pool, very tired hotel and terrible service. First room we were allocated could not be locked, the latching arrangement for the pool access door was smashed, we were given another room. this room had no fridge and they seemed surprised when I asked for a fridge so they went to our first room and brought that fridge to our room, All this changing rooms and waiting took the best part of two hours for them to sort out, very frustrating when you just completed a long road trip from our last hotel, it was at least two hours plus before we were settled in. The second room - TV did not work, the phone did not work, we could not get wifi in our room, we had to go back to the reception area to get wifi. I advised the front desk (could not ring them as the phone did not work, had to walk some distance to the front desk several times ) of these issues at 6:00am, at 2:00pm and 4:00pm, finally got a tech to come and sort things out, left the tech in our room while we went for pre dinner drinks and then dinner. Got back to our room at approx 9:30pm - nothing fixed and no attempt to contact us to advise us of the situation - went back to the front desk again at 10:00pm and complained again - staff member knocked on our door at approx 10:30pm offering to move us to yet another room, by this time my wife was already in bed so no moving rooms again. we were leaving the hotel ( were there for 2 nights) at 6:00pm the following day, no point in moving rooms that day. 3 out of 4 of the available plugs in the room did not work. If we left the pool access door open a foul smell emanated from the flood overflow drain in the toilet floor and would fill the toilet /bathroom with a sewer smell- I can only assume that with the aircon going and the door closed it created a positive pressure in the room thereby holding the odour back, as soon as the door was opened the bathroom smelt like a sewer. Staff smiled politely and did nothing, not their fault I suspect, very poor maintenance and staff training. Worst hotel I ever stayed in. Will be giving feedback to Inspiring Vacations 9could not ring them as the phone did not work)