Bayshore Resort at Put-in-Bay

First of all, the staff is extremely friendly and helpful. It stops there. The room was not clean. There was make-up splashed on the bathroom walls. There was also something white- maybe toothpaste- all over the bathroom door. No bathmat provided. The shower was grungy with peeling caulking and mildew. The biggest issue was the air conditioning unit. It smelled so bad we did not run it the first night. The next day when we returned from breakfast, the unit was running and the room smelled so bad we couldn't be in there. It was a mix of musty and moldy smelling air. We notified the staff, who were most apologetic, but they had no fix. We checked out a day early and left. The location is good but the hotel is in need of some major upgrades.

I don’t typically write reviews and this one sucks (or maybe it bites) to write for many reasons. This place was once great. The staff cared, the hotel was clean and quiet. The only thing it was missing was easy access to food which they’ve been working on for at least two years and have somewhat solved by having a food truck out front. But now it’s bad. Real bad. I’m not saying they have bed bugs because I realize that’s a big accusation, but this is the second year in a row that after coming back from my stay there that I have bites on me. I know, I know, it’s on an island and it’s summer. And yes I realize it seems kind of dumb to book a place again after already coming back with bites. But the thing is, I tried chalking up the first occurrence to mosquitoes. But this time because I wasn’t feeling well, I barely left my room. And some of the places I have bites, I’d love for someone to tell me how a mosquito could get there. I echo what others have said. Place seems dirty. Covered balcony was dirty and filled with spiders. Screened in, sure, but that doesn’t matter when there are holes in it. I found two spiders in my room hanging from the inside of the lamp shade, one of which was right next to the bed. That may help to explain the bites. But how does the cleaning crew miss that? Look I respect the hell out of people who clean up after others. They are as under appreciated as it gets. But how do you not check these types of things when you’re cleaning? The bathroom felt gross and dirty too. Others who traveled with me had their own issues with their rooms including having to switch rooms because of wet carpet and no a/c. I feel like current management/ownership doesn’t care. Place needs somebody new to come in and cleanup. Get rid of the staff that don’t do their jobs and turn this back into a place people can enjoy. Until that happens, my only recommendation is to stay away. Maybe management/ownership will get the hint and start cleaning this place up and actually taking some pride in what they have. You’ve been warned.

We are an older couple that tried to stay there 3 nights. The people at the front desk were nice and the room and the view were great. But there is no security at the hotel. The 1st night at 2:30 am some people were screaming at each other and we thought someone was going to get hurt. We had to call 911/police to stop it. 2nd night a group of ***** tried to break into our room at midnight while we were sleeping. Called 911/police again. Police came and said the people were on the wrong floor. It was terrifying! 3rd day we wanted to leave and hotel management gave us a runaround for a few hours and then gave us a partial refund that didn't even cover the 3rd day. Airriva is a terrible management company. I would not recommend them.

I actually would give it a 4.8 stars. Most important question is would we come back? When we do come back this hotel would top the list and we’ve stayed at 4 others in the past few years. The entire staff was outstanding. Our room was ready 3 hours early. The rooms were clean, linens fresh. The private balcony was just awesome especially the gorgeous lake view sunrise. 2 pools and a huge jacuzzi 👍🏻 We loved our stay. This is a short walk to the bar scene as well. The only things slightly annoying was no mini fridge to keep our off or on site obtained beverages cold. There was no on site food and of all the hotels we ever stayed in on or off island free breakfast bars is the norm. Departing travelers appreciate something quick to eat before heading especially with the premium cost of staying on island. The vending machines weren’t well stocked. We had to leave the hotel to find bottled water.

We unfortunately got stuck on the island because a storm came in and the ferry would not go back out. We were only planning on going over for the day. We found Bay Shore Resorts had a couple rooms for us. And needless to say, this was there last night for the season. There seemed like there was only one person working there. Couldn't believe how expensive the room was for the night for just sleeping there. It was over $200 for the last night, the ice machine was next to our room which made a screeching noise the whole night, AND you had to buy a 12oz cup of coffee in the morning for $3.16. Hell I could pay less than that and get free coffee and breakfast at a Holiday Inn. The view was nice off the screened in deck...when the weather would have been nicer. Just seems a little pricey to me for hardly anything but a nice view. Checked in to see how much to rent a golf cart...even though we really didn't want to since it was raining, but they said $75.00 for the day. Hell I had it cheaper with my reservation, that got cancelled, for a ferry ride and a golf cart for the day from E's Golf Cart Rental. Room was nice, high beds, but bathroom could use an update.

I specifically booked the Bayshore because they said they had ADA accessible rooms. When booking they made me e-sign a document stating that an ADA room was actually required. When we arrived, they said I was booked into a normal room. The front desk had me call Arriva to get it straightened out (which they did but not until after many phone calls and a lot of wasted time. The Arriva representative that I spoke with asked how I booked my room, and I said on the website. He said that was why there was an issue and I shouldn't have booked on the website. Seriously?). The beds are ridiculously tall, you need a running jump to get in. Had to get a step stool from the front desk for my Mother to climb on to get into bed. Considering they had a step stool, I am going to guess we are not the only guests to have had an issue with the height of the beds. I think they need to re-read the ADA guidelines. The bathroom was moldy, and it is never a good sign when there is a plunger sitting in plain sight. The carpet in the hall and elevator needs to be replaced; it is dirty and coming up in places (I know it is the end of the season, but some basic maintenance would be nice). The room didn't have a refrigerator or coffee maker (you can purchase coffee in the lobby, but the attendant couldn't get the latte machine to work). The electric golf cart was nice but very expensive. The view from the balcony was excellent but the screens were ripped and need replacing. I will never book at an Arriva property again as this was a very sub-par experience.