Perhentian Marriott Resort & Spa

Resort Stay Review— My overall stay at this resort was great, and I would definitely consider returning with my extended family. Arrival & Ferry Service— The complimentary ferry service from Fairfield Kuala Besut to Perhentian Island and back was a nice touch. We were provided with free drinks, and the waiting area at the restaurant or lobby was comfortable and convenient. Birthday Surprise— This was a birthday trip for my husband, and I truly appreciated the effort put into decorating our room and providing a complimentary birthday cake. It made our stay extra special! Room & Privacy— The room itself was spacious and comfortable, but it lacked privacy as it was clearly visible from the pool opposite (Room No. 2048). I requested a room change to a more private space but, unfortunately, received no response. Cleanliness & Housekeeping Issue— On the second day, I found a dead animal stuck on the daybed’s blind. Since I wasn’t using the blind, I left it there as we were checking out the next day. However, I was disappointed with the front desk’s response when I reported it upon checkout. The receptionist simply said, “Oh, we will ask them to see and remove it,” without offering an apology or even a simple thank you for informing them. For a five-star hotel, I expected better hospitality and professionalism. Dining Experience— • Breakfast Buffet: The breakfast buffet was fantastic, with a wide variety of options to choose from. I especially loved the nasi lemak—the sambal was just right, not watery or overly sweet. There were also plenty of desserts and even ice cream, which was a nice surprise! • In-Room Dining: The food was delicious and well-presented, but it wasn’t very warm upon arrival. It would be great if they could serve it hotter or use a warmer. • Restaurant Dinner: I ordered grilled beef, grilled prawns, and fish, and all were absolutely delicious! Facilities & Environment— The resort’s facilities were excellent—top-notch in every aspect. I especially loved the romantic beach area, though the climb to reach it was a bit tiring. Still, the view and experience were worth it! Late Checkout & Departure— A big plus was the complimentary late checkout at 4 PM, which aligned perfectly with the ferry departure time. This was really convenient and appreciated. Final Thoughts— Despite a few minor issues, I truly enjoyed my stay. The resort offers a wonderful experience, great food, and excellent facilities. I would definitely return with my extended family for another trip!

I came here with my family of 11. We drove to Kuala Besut, parked our car at Fairfield Marriott and booked ourselves into Fairfield Marriott Kuala Besut for the night before our trip to Marriott Perhentian. The rooms in Kuala Besut are clean, not at all cramped for the price and perfect as a mere stopover. The staff were super-friendly and attentive. They were aware that we were heading out to Perhentian the next day as we had messaged the Perhentian property of our plans prior. The next morning we checked out of Fairfield Marriott and pushed our luggage over to the Marriott Perhentian reception next door under the same roof and were swiftly checked into Marriott Perhentian there and then by the friendly check-in staff. They took our bags and tagged everything according to our respective rooms. The next time we'd see our bags again would be in our rooms on the island as they took care of everything. We were then invited to board the ship that would ferry us over to the island which was super comfortable, clean, air conditioned. We were taken care of by a gracious Ms. Anita throughout our boat ride who offered us sick bags if we got sea sick. Lucky for us, the 40-min ride was not excessively bumpy. Arriving on the island, we were welcomed and greeted by name by a host of staff immediately upon disembarkation and taken on a tour of the property on the buggies that were already waiting for us on the jetty before we were sent straight to our rooms. The rooms are clean, spacious with a lot of natural light filling both the bedchamber and the bathroom. Drinking water is offered and replenished every day. If we wanted to get anywhere on the property, the buggy was only a phone call away. Otherwise, the property is not too big that it is too far to walk to get around. The only thing to keep in mind when walking is that this property is built on a hillside so there are some steep inclines that might be an encumberance for those with limited mobility with walking. The pools are perfect. One for families, one for kids, and one quiet pool that is exclusively for adults. Everyone's preferences is catered to in this regard. The breakfast spread is generous in variety with Malay, Chinese, Indian, and continental options. The F&B staff at Dapur made us feel very welcome every morning and took very good care of us thoroughly. I would like to convey our gratitude to Norhayati, Damia, Joanne, and Firdaus who made us feel like family at breakfast every morning. I came with children aged 5, 8, and 10 and they spent a lot of time by themselves at the Kid's Club all day where they're taken care of by the staff there. There were activities all day in which they participated. If they didn't feel like participating, they kept themselves entertained with books, games, computer, and TV at the club. The location of the resort is a bit secluded and I felt safe allowing them to make their own way to the pools, Kid's Club. If they're not walking on their own, the staff would take them to their destinations and back to their rooms on the buggy. My kids loved this place so much that they've rated it far above an upscale property we've stayed at in Langkawi. The three beaches on the hotel property have clear water and white powder sand but are not the best on the two Perhentian islands but we could hire external party water taxis to take us to better beaches elsewhere. We only did this once during our three-night stay. Every staff we encountered made us feel very welcome and were helpful. I wish I had remembered all their names but the only other two I could recall were Hilmi and Nik Nur. I would definitely come back here again within a couple of years.

Good service attitude but lack of experience , order two times for a medium steak in the Dapur, get one medium and one well-done🤣🤣