Crown Paradise Club All Inclusive

Me hicieron frraude ustedes la agencia de viajes

Excelente servicio , volvería a ir

the team working at the Nitro were exceptional at nite and during the day. They would be great working at the front desk, friendly and personable. Great bunch of kids!!!!!

Great for kids. Location is perfect, fun beach and pools. Clean hotel, staff is awesome but the food is SO bad. Our kids even asked to go somewhere else because the buffet is that bad. The snack bar is also terrible. Cold everything. The Crown in Cancun has way better food if you are basing your trip on food.

It’s definitely a 4 star resort the outdoor space is beautiful the rooms although they say they are upgraded I’d say they are mediocre. The service isn’t the greatest and geared more towards the locals but all things aside we are very happy with our stay but you definitely get what you pay for here but for my first time ever going to an all inclusive I’m very happy with everything and the food is decent. We’ve tried one of the 3 restaurants that you need to get reservations for and we’re going to a second one tonight. My daughter is having a blast at the splash park with the pirate ship. Other things - food is good but pretty basic - getting a reservation for the speciality restaurants is a bit of a challenge - not many of the staff speak English, it is especially noticeable at the front desk. So if there is anything wrong, it takes a while to get help - they are upgrading the rooms so there can be construction notice depending on where you are located The outdoor pools and areas make up for anything that is lacking. It is a fantastic place if you have kids. The reviews online summarize everything pretty well. We probably wouldn’t come here again, but are still very much enjoying the holiday.

Awful. This resort a fair few good reviews before we booked back in January so it seemed alright but a week or so before we left on the trip, it all started sounding not great. We get there, even worse. The food at the buffet is barely edible (even by all-inclusive standards). The tables and chairs are dirty and old. The service is barely existent. The reservation site/qr code was impossible to use unless you’ve done it before and there are very few spots available (probably unless you’re in the adults only side who seem to get preferential treatment with that). The management needs to address this as it is a big frustration and piss-off, quite frankly, as someone paying for their food to be included and feeling like we need to go off resort to eat remotely decent food. We were only able to get our room cleaned one day out of the 7 we were there, and they never replenished the cold drinks (and obviously I’m mainly concerned about the drinking water). They absolutely cater more to the locals than they do the travelers. So, to be honest, I did like the locals do and didn’t tip much because it wasn’t even good anyways. The drinks were mediocre at best. The main pool was decent but overrun by rude children (I was there with my young children so I’m obviously not being overly judgy with that one). The kids pool is dangerous for the parents to go down the slides with the kids. I quite literally flew into the railing on the one slide when I tried to go down the adjacent side to my 3yr old daughter. The water is murky in that pool too. We checked in at about 7-7:30ish the first night and on our last day I asked about a late checkout being that we didn’t leave until nearly 6pm and was planning on leaving for the airport at about 3pm. Well they said we could if we paid an additional $50 USD per person. Hard pass. An absolute joke to end our awful experience. The take away: we’re not hard travelers to keep happy but this resort repeatedly disappoints in all areas.