The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

지인과 함께하여서 더욱 즐거웠던 여행이였습니다 직원들이 모두 친절하고 음식도 맛있습니다 바다 앞에 많은 액티비티가 있습니다

My rating is due to the service we received from Rafael, Carlos, Caesar and Miguel (He even sang Happy Birthday) during our 7 day Stay. They were at the Adult Pool and were phenomenal!!! It was my 50th Birthday and they made it Extra Special! Best Service...Best Birthday Ever!!!

We had no idea that we needed to upgrade our room to use the adult pool on the Haceinda side. We ended up doing a time share presentation just so we could use the dollars to upgrade our wristbands to use adult pool. It was very high pressure and extremely uncomfortable. I will never again subject myself to that misery again. Food was excellent and our partial ocean view was clean and quiet.Loreana at the roof top pool is excellent and very attentive. We look forward to seeing her again.

Property itself is not bad, seems to cared for. Rooms are spacious, but my biggest issue with the bathroom - glass door that does not close nor does it give you privacy to do your business. Staff is friendly enough but noone really went out of their way to help or solve issues. Bar and beach Manager was super nice to us - gave a free cabana day after we have been paying about $55 CAD per day - because unless you are up at 5 am you will not get a spot on the beach, and if you walk away from your spot they will move your stuff off... Buffet was ok, variety is there, but it became boring as we were there for 2 weeks. Alcohol is awful, cheapest of the cheapest, could not drink on the resort. Entertainment - was mediocre, they tried, so kudos (Michael Jackson, Fire Show - typical of all resorts) Karaoke every night was hilarious and fun - people are brave and really tried, so kudos. Some folks are really good at it. Beach - to get a chair or a spot on the beach was literally a war zone, not enough sun beds at all. Swimming in the ocean was decent and actually the fun part, waves are huge, so you better be a good swimmer. Biggest plus was sunsets are absolutely stunning, so make sure to catch these. Crowd is mostly retirement folks and some families. P.S. Restaurants outside the property absolutely delish, on top of our vacation package we spent tons in restaurants, because they have way better food - Argentinian Stake house; Barcelona Tapas (in the City) ; Porfirio's Vallarta and Dolce Vita for pizza

The resort is very nice!! Clean and the service is great!! Especially on the beach service (food, umbrella and drinks) Rafael and Daniel! Love Emma in the hacienda breakfast! No fear of your “sun shy” the guys will look after you getting umbrellas.

We were greeted with a room upgrade as soon as we arrived! Beautiful large room overlooking the ocean. There was some construction right below us, but the beach and ocean made me forget all about it! Every night we got to see the amazing sunset! Staff were absolutely amazing! Always friendly and would do anything for us! They really made the trip unforgettable! The buffet was excellent. Different food options each day/night. The ability to go to the pool and buffet at the Hacienda was also excellent!!! Room was always clean and air conditioned. Drinks were delicious and the pools were wonderful.