Servatur Casablanca Suites & Spa - Adults Only

Fabulous week at the Casablanca. Room had everything we needed and was spotless. WiFi worked really well as did air con. Free safe in room. We hired an iron from reception for 10 euro deposit. All staff were really friendly and helpful. Swimming pool area was lovely, no sunbed wars. Plenty of beds and we never had an issue getting one. Husband used the gym every day and managed to get a good workout in. Breakfast was really good. Loads of choice. And delicious food. Never made it to the spa sadly. Weather was too nice and we didn’t want to miss any of it. Tip - to get up and down to resort centre, go right, follow the bend round and there are stairs behind the bins. This was the most forgiving way up and down. Fab stay, we would return ❤️

Amazing hotel booked last minute. Really peaceful and our tge way from the hustle and bustle of main centre . Had amazing areas to sit and chill. We had a private terrace with double jacuzzi. Breakfast was excellent with lots of choice but would probably not go half board again as main meals weren't the best that's just my opinion. The staff can't do enough and we found the receptionist (Loretta I think her name was) to be so helpful going out of her way for us. They made our anniversary really special. Definitely going back

The hotel is tired and dated. Shower area needs a good dose of bleach! The cleaners do clean the room every day but it’s a quick wipe down as if you walk on the floor with no shoes your feet or socks become black. The beds were uncomfortable and the pillows were dreadful. Most of the staff are lovely, friendly and helpful but on our last day despite being told we could have late check out. It was refused and we ended up sitting in the foyer. Not great as I have cancer and had the late check out not been guaranteed we would have gone somewhere else or changed the flight. The receptionist then allowed 2 other couples to have late checkout as they kicked off big time! Breakfast is repetitive. We only booked for B&B but decided to eat at the hotel one evening as I didn’t feel great. My fiancé had the shrimp cocktail which unbelievably contained no shrimp. It was potato salad with shrimp sauce. We queried this and the waiter was very apologetic but says that’s what they serve. The main course of steak and pork was lovely and was cooked fresh to order. We asked in advance if it was a quiet hotel (again due to my cancer) we were told it was and the doors were soundproof. Not so, plus the noise from the commercial centre down the hill was awful and went on until 4am. Met 2 other couples like ourselves who booked due to the tripadvisor rating and all felt like we were taken to a different hotel and not the one others are writing about.

We love this hotel. The staff are very welcoming. We arrived at midnight after a delayed transfer, and we stayed half board. There was a nice meal waiting in our fridge, just needed warming up in our microwave. Bedrooms are very spacious and have everything. Balconies are massive, even the smaller ones. Fantastic jacuzzi on the balcony which is very welcome in the heat. Our cleaner was an absolute star, who cannot praise enough. "LOLLI" deserves employee of the month. She goes over and above the required clean towels and sheets, she is super friendly and takes great pride in her work. We were there for 3 weeks and we left there with big smiles on our faces, thanks to her. X Only suggestion we would have is maybe allowing more late checkouts ?? We were there 21 days, transfer was at 7.40pm and very many of the check-ins are late in the afternoon and evenings, so some rooms could be earmarked for late cleaning and therefore available later to be used by guests who are leaving that day. Especially if like us you stay there regularly for SO LONG. We eat and drink to there all the time and tip staff every evening as well as through the day. We love Casablanca and will be back again shortly. Xx

We visited in late September 2024. This was our first experience at a this hotel. Facilities: overall very impressive. The pool outside is a salt water alongside the hot tub, however mostly clean and looked after. Rooms were spotless and cleaned every day by staff. Rooms were huge with facilities to cook inside. Spa was overall impressive however did need a little TLC (paint coming off roof and the wall, and paint chipping from the pool floor). However nice sauna and steam room. This is free to customers 1h per day. Food: Breakfast was included with our stay and had a great range. Personal chef making pancakes upon request. The bar outside the pool and the bar on the roof are also great. We got our drinks in the happy hour which were very reasonably priced. Overall was great. Only down sides (minor stuff) was the spa TLC and the stairs to the shopping mall from the hotel are huge - definitely get a sweat on coming back up them (wouldn’t recommend for anyone disabled). Would definitely recommend this hotel for a couple get away.

First off, I’ve really enjoyed my stay here. Mainly due to the friendliness of the staff, who have actually been some of the friendliest people I’ve come across on the Spanish islands. Right down to the maids, who are also brilliant. And the hotels incredibly relaxed environment. There’s no rushing for sun-beds when you want one, there’s always plenty of room at breakfast. The food is lovely, only ate at the snack bar once or twice. But even that was good quality food. Better than most lunches we had when we were eating out. The breakfast is brilliant, plenty of choice and ready made omelettes to order. Impressive. The location is good in my opinion, close enough to the shopping centres but not too close either. The stairs are a pain but you should really be knowing that before you arrive. Taxis are cheap enough anyway. Lovely view from the room, especially on an evening. It is, however. Without its faults. The hotel itself is in need of some TLC. Chipped off wood by the side of our jacuzzi, holes in the shower and just general lack of maintenance over the years. (see pictures) The aircon would cut out in the night, then come back on rather loudly and wake you up. The cleaning staff using the lifts all day with dirty buckets they’d used to clean rooms, not their fault but I’ve never seen hotel staff use the lifts as much I’ve seen this past week. Normally you’d have a cleaning cupboard on every floor so staff wouldn’t have to move around so much with their equipment. All things that overall don’t impact your stay too much, but they do add up. To conclude then, I would definitely recommend staying here to anyone. But it would be up for a debate if I’d actually return.