Princesa Garden Island Resort and Spa

Great facility plenty of activities, services where fantastic, the gym especially was sensational and I would absolutely recommend this resort to anyone after a luxury holiday in the Philippines

Honestly, the place was okay. Had a lot to offer but definitely not as great as they advertise it to be. A lot of things are under construction or not well maintained. They were also quite unresponsive to emails and calls prior to and during our stay. Taking up to 4 days before getting a response. But what really hurts the experience is the reception. They aren’t very welcoming or accommodating at all. I booked this place for our honeymoon but it didn’t feel special at all. I had messaged them in advance but we were assigned a double room instead of a king. Requested to transfer but their general tone wasn’t very understanding. Only after I had complained about the room having a broken shower door they transferred us to another room (still a double though). Even then the room we got moved to had a stinky shower area due to the drain not working. It overflowed every time we showered. I didn’t say anything though since the guest services seemed very annoyed every time I called and I didn’t want to be a difficult guest. There were also a couple of instances the staff had forgotten my orders at the restaurant. I don’t know if this is because they are understaffed or just forgetful. The pool attendants, room attendants, and security staff were always so polite and nice though. The place and the service (especially) didn’t quite match my expectations based on their advertising and reviews I had read. But I guess if you don’t have any expectations this place is okay.

The hotel was bad and electricity cut on the building for a day and I wait until next day until they shift me to another building . I won’t go there again even if it’s free

Very nice property & all the staff are very courteous from the driver that picks us up to everyone that walk by you in the property. The receptionist, chambermaids, the waiters are all giving superb customer service. Very clean property but the telephone & remote control needs to be sanitized —- the phone smells & the tv remote control is very sticky with all the oils from hands. I would highly recommend this beautiful resort.

We were supposed to be picked up by hotel when we arrived but had to wait for more than one hour ... Hotel landscape is beautiful, staff are nice. Last day of our stay, the section where we resided was undergoing some construction ,the lift was out of work and we had to climb the stairs to reach the 5th floor

I was looking forward of our stay in this hotel, unfortunately maybe I jx set my expectations high. The staffs are courteous and friendly. Breakfast was okay. The room was not as I expected , I was a bit disappointed. But I was too tired to complain. Though the room looks clean but it has an awful old smell that made me sneeze a lot. 🤧