Labranda Playa Club

We loved everything about the holiday accommodation. From the minute we checked in, the staff were so friendly. A lady with short curly hair checked us in and was so accommodating. We had asked for a first floor apartment and she sorted us out. We had the fear about the loungers by the pool, but on the first day the lifeguard helped us get two. The place was spotlessly clean. The staff all worked so hard. We didn’t see ants or cockroaches at all (thank god!). We also loved the tunes by the pool - there were a few very random songs but apart from that, it was all deadly music and at a nice level. A special mention for Victor at reception- he was a legend. He steered us in the right direction for where to enjoy Carnival and could not have been more helpful. We really enjoyed our stay and I’d recommend the place to friends.

Really nice place close to everything good price, it’s about a five minute walk to the beach, most of the people speak English. The rooms are really clean. The area is really quiet the rooms have air conditioning really nice views from the balcony… not much more to say

We are currently here, arrived on Thursday for 7 days. family of 4, we have stayed here a number of times in the past, but it will be our last time coming. We booked through love holidays, we were supposed to get a 2 bed apartment but instead got 2 x 1 bedroom apartments, which is fine but they are at opposite ends of the resort, when asked if they could do anything to move, we were told no take it up with love holidays, they take no responsibility for anything if you haven’t booked with them directly. We went to to bed on Thursday night at 9:45pm to find the room was infested with ants/ bugs. They climbed the walls, bed, bathroom etc, went to reception & was told someone would come down to spray the place, I explained they were in the bed room, on the bed sheets & that if he sprays it, we won’t be able to sleep in it. So through his broken English the maintenance man comes in & fumigated the place & tells us it’s safe after 40 mins to return to bed, he even left some Friends behind on the bed for us, the smell was so bad I couldn’t go in to get my belongings. I went to reception again at 10:10pm to explain that I couldn’t sleep in that apartment tonight that I wasn’t going to sit outside until 10:50 pm with a 3 year old crying to go bed, she said nothing I can do !!! What do you want me to do !!! I asked to speak to a manager, told he was away. So we all went to the other one bed at the other side of the complex. I returned to the 141 apartment the following morning & the smell was still really bad, we had a few cockroaches join in for good measure, our tooth brushes, hair brushes, food all had to be dumped as he’d sprayed everywhere, any clothes that were left out were stinking so spend all day washing them Friday (yesterday) we went to reception to another very unhelpful person to explain our story she didn’t want to know, another lady came to clean it & again started spraying bug spray, I’ve been fumigated since I’ve arrived. I went to reception to ask to speak to a manager, again same story, so I left my phone number for him to contact me, guess what … he never did, to add insult to injury I went for a shower last night & the wonderful 141 left us down again & flooded the bathroom, we didn’t bother going to reception as there’s no point. The two ladies there won’t want to know, anyway was it worth the €1850 I paid for the 7 days accommodation, absolutely not, never again !! Stay away

I’m never ever disappointed with this hotel, literally one of, if not, the best in all Puerto del Carmen. Very clean, the cleaners were always polite and said good morning or good afternoon when we saw them. Room was very large. TV with English channels on. I know you don’t go away to watch the television but it was a nice touch. Always managed to get a chair around the pool. The gentleman who worked on the reception always said hello when we walked by. We had room 207. Very quiet and had quite a bit of sun on it in the morning. The only “moan” I’d say is, the water pressure in the shower isn’t too good. All in all a great stay. Can’t wait to come back next year.

Location is brilliant, lovely and clean around and in the pool handy supermarket seconds away, great little bar just outside with live music , Carlos and Manuel work hard Only thing is the woman lifeguard,watches you like a hawk, tells you off if you move your sunbed on top , ok tell us that’s fine, but don’t yell and scream all over the pool area, , obviously no customer service skills, spoke, no yelling at everyone, Just walk over and say, do you mind not having a plate / dish / glass near the pool, Otherwise a great find, 2nd time here , definitely recommend apartments well equipped, great walk in shower

Back again this year for Xmas & new year and have to say it’s 5 stars again. Loved this place even more this year. Nice to see same bar staff and reception who remember you. Already booked to come this year again as wouldn’t go anywhere else. Location is amazing, rooms are clean and spotless, grounds are beautiful and so clean. Pool is lovely and warm for time of year. Staff and maids are friendly and helpful. Couldn’t say anything bad about this place. See you again in December