Teide Rooms

I have booked and paid full in advance. However, when I reached the hotel, it was closed. I called them numerous times. Messaged them, but there was no answer! I also called them during the day, before the arrival to let them know my arrival time, but they never answered or replied. Eventually we had to find another hotel. But they still took our money. Better avoid.

Sinceramente no tengo palabras para describir lo mal que me han tratado. He reservado desde el sitio del hostal y me he equivocado la fecha poniendo la del día en que estaba haciendo la reserva en lugar de dos semanas después como necesitaba. Automáticamente he llamado para cambiarla e no me han aceptado el reclamo haciéndome pagar la tarifa entera de la reserva argumentando que los cambios 48h antes de la fecha de llegada se paga una noche en concepto de indemnizaciòn. Entiendo perfectamente esta politica con la gente que cancela a ùltimo momento y hace perder al hotel una noche de estadìa, Pero he explicado en todos los modos posibles, que no estaba cancelando sino cambiando la fecha de llegada, que me habìa equivocado y que la reserva la habìa hecho 10 minutos antes de llamarla! La falta de sentido comùn y la arrogancia de la persona con la que he hablado, no tiene nombre. Es realmente una vergüenza que gente que trabaja con los turistas se comporten de esta manera. . . I honestly have no words to describe how badly I was treated. I booked from the hostel website and I made a mistake in the date by putting the date of the day I was making the reservation instead of two weeks later as I needed. I automatically called to change it and they did not accept my claim and made me pay the full rate of the reservation arguing that changes 48 hours before the arrival date are paid one night in compensation. I understand perfectly this policy with people who cancel at the last minute and make the hotel lose a night's stay, but I explained in every possible way that I was not cancelling but changing the date of arrival, that I had made a mistake and that I had made the reservation 10 minutes before calling her! The lack of common sense and arrogance of the person I spoke to is beyond words. It is really a disgrace that people who work with tourists behave in this way.