H10 Tenerife Playa

위치는 해변 바로 앞이라 너무 좋았어요! 호텔 문 앞에 나오면 바로 바다고, 숙소에서도 파도 소리가 들릴정도로 가까워서 좋아요!! 다만, 주차공간이 없고 건물이 좀 낡았어요. 노인분들이 많이 오시는것 같아요.

特別不錯啦

My first holiday abroad and chose this hotel for my stay part of the cruise and stay. I am a solo traveller and I upgraded to privilege and wow had proper imposter syndrome. Had a fab room on floor 4 with a front balcony so was able to wake up every morning to see the surfers. Also had front row seats for the carnival which started from right below my balcony. Cases were taken to room and had lovely complimentary drinks in the mini bar. Had coffee machine ,dressing gown and slippers , pool towels and lovely bathroom accessories. Comfy beds and powerful shower were a plus. The lounge was fab with complimentary drinks and snacks with access to computers,t v and a view over the pool. Food was lovely whether I had the al a carte or the buffet and service was top notch. Made the end of my holiday a joy and would definitely like to come back as it is a brilliant location for going on walks.

Reception on the night of arrival March -25: The man at the reception was unfriendly and seemed busy, even though we (two of us) were the only customers checking in at 2am. The hotel information did not provide any information about parking or arriving with car so we drove to the hotel door with our bags, as usual. The fact is that hotel does not have its own parking lot or garage. Outside parking is allowed on certain streets (and it is not allowed to drive in front of the hotel!! YAY! ;) We were told about this as soon as we entered the lobby in an unfriendly and rude manner that the police will fine us for this. When we was asked to pay for the room the price was wrong. The man at the reception was arguing about the price of the accommodation, even though we had booked the room directly from their own website, with about -20% discount and tried to charge us a larger amount. He only accepted the amount when we showed our booking confirmation from our own email, but admitted that he can see the same confirmation on his computer screen.. I wouldn't have had the energy to have that conversation after a long day of traveling. There was no bag service to take to the rooms, even though there was a bag cart. We also didn't get the welcome drinks that are advertised on the hotel website. Next job for me at 2 am was to start finding free parking space somewhere around the city area.. and that is not easy. When I finally got to the room the next disaster hitter to the face. First, we got a room with a bathtub full of dirty towels (was it a late check-out room?), so I had to go back to the reception and show picture of the bathroom… After long time of reception wondering what to do now, we got the worst room in the hotel as a temporary solution for the first night. The room had a strong basement smell, spider webs on the headboard and in the lamps, the paint was peeling off the bathroom door and the landscape was a concrete wall. The beds were rock hard and uncomfortable. There were no welcome bottles of water in the room, which is advertised on the hotel website. We had chosen a room with a garden/pool view, but we were given a room on the street side, with a barbed wire in the window. In addition, we wished for higher floors, but the room was as low as you can go - on the ground floor. The air conditioning did not work. The bathroom only has gravity ventilation, so all the moisture stayed in the room. GOOD THINGS; A night snack was offered under the name "cold dinner", i.e. bread, cold cuts, fruits and water. This is not explained in advance anywhere, we found out that at the reception when checking in. Return to "our own room" was supposed to be during the next morning, the location was the same as at first. After breakfast I asked for it, but it wasn’t ready so we went to the pool. THE ONLY POSITIVE FEEDBACK: ?? After waiting for a few hours we requested a new room. I had asthma and allergy symptoms in the ground floor room so w

Overall fab hotel. We arrived in the middle of the night and were initially underwhelmed at the size of the room. But having an explore in the daylight it was a really lovely hotel. Very clean, excellent selection at meal times and the staff were all incredibly friendly and helpful. From the cleaners, to concierge, to bar and catering staff. They really are a great team. Entertainment by the pool was excellent fun and wasn't constant which was nice and relaxing. Entertainment at night was good too, although it was all in Spanish but we're in Spain so thats exactly what we expected and we really enjoyed the shows. The hotel has an excellent location on the front row and is an easy walk to shops and bars. If you've got a very late flight out note that room check out is 12 noon and at that point your all inclusive wrist band chips turn off. Staff at reception offered us a voucher so we could still get lunch in the dining room but we took it as an opportunity to go into town and have a nice tapas meal times end our holiday. Overall really nice hotel and a nice mix of nationalities

Excellent entertainment during the daytime - Raoul is a gentleman and exceptional at his job. Orlando also very friendly and fun. Keep up the good work boys! We enjoyed the Poolside entertainment and the activities - particularly shuffle board and archery